Complaint Review: John W. Holbrook

On Saturday  12/12/09 I placed an order at theatennafarm.com. On Sunday afternoon I wanted to change something on the order since it had not shipped yet. So I go to the contact us part of the website and what follows below is the transcript of the emails.  You be the judge of the service you can expect from them. I sent my first email on Sunday and did not get a response till Wednesday.

----- Original Message ----- From: REMOVED FOR PRIVACY
To:REMOVED FOR PRIVACY
Sent: Sunday, December 13, 2009 10:12 AM
Subject: Message from The Antenna Farm
From: REMOVED FOR PRIVACY
Email: REMOVED FOR PRIVACY

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I just placed a order (20930) on 12/12/9. I would like to remove the magnet
mount Maxrad RG from the order and replace it with the Maxrad BMUHF/TGB34 or
similar if item is not in stock.

Thank you very much,
Eric

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Office Use Only:
From: REMOVED FOR PRIVACY
Email:  REMOVED FOR PRIVACY  
Login Name: Not logged in
Login Email: Not logged in
IP Address: REMOVED FOR PRIVACY
Host Address: REMOVED FOR PRIVACY
Date and Time: Sun Dec 13 2009 11:12:18 CST

The Antenna Farm wrote:

woops, your order already went


The Antenna Farm
John W Holbrook, Pres.
1-800-832-4654
1-406-225-5043
10am to 4pm Mon-Thus MST
www.theantennafarm.com

Thank you

In the beginning of a change, the patriot is a scarce man, and brave, and hated and scorned. When his cause succeeds, the timid join him, for then it costs nothing to be a patriot.
- Mark Twain, Notebook, 1935

----- Original Message ----- From: REMOVED FOR PRIVACY
To: "The Antenna Farm"REMOVED FOR PRIVACY
Sent: Wednesday, December 16, 2009 5:16 PM
Subject: Re: Message from The Antenna Farm


Wow thanks for the great customer service. I was going to order a VHF antenna from you but I think I have changed my mind.
I run my own ecommerce site and ebay auctions and I would never respond to one of my customers in that manner

The Antenna Farm wrote:

huh? Are you having a bad day? woops is a form of apology....

Also, we have a toll free phone #....you could have called. Email is not like a phone call.

Explain how this is our fault?


The Antenna Farm
John W Holbrook, Pres.
1-800-832-4654
1-406-225-5043
10am to 4pm Mon-Thus MST
www.theantennafarm.com

----- Original Message ----- From: REMOVED FOR PRIVACY
To: "The Antenna Farm"REMOVED FOR PRIVACY
Sent: Thursday, December 17, 2009 11:42 AM
Subject: Re: Message from The Antenna Farm


A apology does not fix the problem. Why would I call a place that is closed? The order was placed on a weekend. I'm not going to interrupt  my work day to call you. Why would you have a email us option if your not going to check it for 3 days?

FYI I'm not having a bad day I am just experiencing horrible customer service. I will definitely be  sharing my experience with many forums and web sites.
Have a great day,
Eric

Waaaaa, waaaaaa, waaaaaa

Typical crybaby immature America attitude....No wonder taxpayers have to bail out banks...it's the same irresponsible attitude....feel America falling down? Look in the mirror.

Grow up and accept responsibilty for your OWN actions.


In the beginning of a change, the patriot is a scarce man, and brave, and hated and scorned. When his cause succeeds, the timid join him, for then it costs nothing to be a patriot.
- Mark Twain, Notebook, 1935

End of emails.
Now if I never changed my mind on one of the items I ordered I would have never had this issue.
However I do think sending a email the next morning before the item has been shipped or before they where even open  should have solved the problem.  My issue is that I didnt even get a response to my email till 5:01 pm on 12/16/9 thats Wednesday. 3 business days after I sent in my order change request.
You be the judge.