Complaint Review: John W. Scherer - Video Professor

So I ordered the free trial of Video Professor (VP), but get this. I never even received it! It never came in the mail, and I never even set eyes upon it.

But of course, I got charged $6.95 (twice for some reason) and $189.95 for the CDs. $189.95 for a CD lesson about HTML?! Bill Gates himself would probably come give me a lesson for that much money (crackers and cheese included)! Its ridiculous.

But being the idiot that I am, I figured that the product had simply not arrived yet until I got a VP package in the mail for Identity Protection. Confused by this, I called VP and found out that this is their SECOND shipment. I also found out that this constituted ANOTHER charge of $189.95 on my credit card. $400 dollars for some bs CDs??! Really?

I was able to return the Identity Theft one (refund still pending after 2 months, naturally), but they refused to refund me for the first HTML product which I never received, saying that it was returned outside the 30-day trial period. Apparently, the package floated around in the mail and was sent back to the vendor.

So now they have my $200 AND they have my HTML CDs sitting in their warehouse (which my $200 supposedly paid for). And.. I have nothing. How does this make sense? How is this fair business practice?