Complaint Review: John Will - MoveWheels.com;

In August 2017, I contracted with John Will (www.MoveWheels.com) to transport a car I purchased in Roselyn Heights, NY to Salisbury, NC.The contract amount way $450.00, but when I contacted Mr Will after over a week of no response. I was told the driver had to be turned around and the price would by $550.00. I wanted the car as soon as I could get it so I paid the extra $100.00 beinf told the car would be picked up in (2) days. That ended up (4) days picking it up and it was in transit for (2) days. When the car arrived in Salisbury, the driver's first comments wasthat he was behind schedule and had another deliver that evening in Charleston, SC (4 hours away). He had to park a block away in order to turn hit rig around in a residential area. Once the car was off his trailer he quickly drove the car to my house a block away. He quickly left and got on the road again. I was not offered a Bill of Laden so I could sign accepting the car. When I finally walked to my house, I immediately noticed the windshield was cracked. I immediately notified Mr. Wills and sent him pictures of the car before transporting and pictures of after the car arrived. I was told he would be in touch with the hauler he assigned my car to, in order to file an insurance claim. After no word for several weeks I contacted Mr. Will for a status report. He told me if I wanted to speed up the process I should contact the haulers insurers directly. I did so only to learn the hauler had no cargo insurance and said they would not be responsible. I was assured when I contracted with Mr. Will that the haulers they used had all insurance required to cover the car. I then told Mr Will that I expected his company MoveWheels.com to replace my windshield. At that pont Mr Will stopped conversing with me. I still have a cracked windshield that is now twice as bad. Mr Will needs to pay for the replacement. I'm looking for any advice that might help me get a settlement. If I have to hire an attorney to handle the case in Florida, it will cost a lot more than the approximate windshield replacement cost of +/- $1,000.00. I'm really angry and need help.

Creth Holman                                                                                                       

(((REDACTED)))                                                                                                                                                                          

Salisbury, NC (((REDACTED)))                                                                                                                                                          

(((REDACTED)))                                                                                                                                                

crethholman@yahoo.com