Johns Custom Machine quoted me $450.00 to do some custom work on my carpet machine, then charged me $1,100.00 Largo Florida
I had a verbal estimate of $450.00 to do some retrofitting on my truckmount carpet machine.
John, the owner said it was easy to do and would take about 1.5 days to complete. It took 4 days and cost me $1,100.00, a heck of a difference from his original estimate . He said he didn't take some things into account.
My response is I should have been notified of a problem and had the right of refusal in doing the work. He gave me no such option. Basically held my business at ransom , so I paid the bill and here we are.
I just want the public to know what a thief and liar he is and to not EVER do business with this thief. He doesn't even do good work. He broke my temp guage, which I didn't find out till after the transaction was complete and then denied it.
I had leaks where things were not tightened up AND he used the same color wire to rewire my starter ignition so if I ever have a problem with it, my only choice is to completely rewire it just to know where the specific colored wires are supposed to go. He truly is a credit to not trusting anyone without a written estimate.
He has done this to many other people that I later found out about, but too late for me. I hope this saves somebody, even one person from getting ripped off by this clown.He has given service a bad name in Largo, Fl. and I just want the carpet cleaning industry to be warned.
Johns custom machine should be avoided like the plague as you will only be sorry and poorer for your trouble if you are stupid enough to have any work done by this crook. This is all I have to say.
Thanks for this site to expose thieves like Johns custom Machine for what they are.......
Bill xxxxxxxxxxxx
Largo, Florida
U.S.A.
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1 Updates & Rebuttals
Bill the carpet guy
Largo,Florida,
U.S.A.
New owner and better customer relationships
#2Author of original report
Sat, December 08, 2012
Now I never thought I would be writing a rebuttal about johns custom machine after 4 years, but i must address this now. I had to have some custom work done on my carpet cleaning machine, and Johns custom machine was the only co. in town i knew that could do what I needed done. This was a problem , as i had written a report about them in dec , 2008. Yet i needed their help.
Well, I went down there and spoke to Don ( who is the General mgr now, ) and he adressed my concerns and we decided on a plan of attack. He then mentioned that he remembered me from back when I wrote the report. OH OH, I thought. He said he would appreciate it if I would take the report down. I told him it was a permanent thing and i had no way of removing it, but would write a rebuttal regarding the original report, which is what I am doing now.
The long and the short of it is simple, " John was the culprit I was upset with, for good reason, but, John has since passed away and the business has been sold, and Don and the new owner are not the enemy. As a matter of fact, Don went out of his way to let me know where we were as far as my repair, and even brought me home after I dropped my van off. The work was completed quickly and all seems ok. I would recommend them for service work and will be going there in the future for my custom needs. All things do not remain the same and this proves the fact.
I only wish I could remove the original report. The company is not what it was when john ran it. Now it is a caring, reliable company that will let you know if something comes up that you didn't expect, not just bill you and say that you needed this, but not contact you, just bill you. Not done like that anymore.
I am big enough to admit this and hope that all who see this will know that the old ways are done and the new Johns custom machine is doing great work and doing it the way it should have been done before. I hope this helps if anyone wondered about them. They truly are a great company now with great personnel, and I hope they do well. Sincerely, Bill the carpet guy