Complaint Review: Jolie Plastic Surgery

Last month contacted BBB after their conflicting info the center stopped responding so the issue is I placed $2500 deposit for a dr. which no longer practice there requested refund their stating it was sent but hasnt been. In march 2017 spoke with alexis barriere with eres plastic surgery set price $4500 for surgery then date 9/21/17 paid $2500 deposit im part of realself online and through other ladies experience found out the company changed its name and the dr. that i choose for the surgery had a patient die and was no longer at the office.

Contacted them by phone numerous times to see if it was true then left a message on there survey line that my corrdinator dont answer a few days later amy caballero said she would be my new corrdinator and its true the company name changed to imagenes plastic surgery and the dr will no longer do surgeries there thats in may so she gave me a few other dr. i picked dr. hunsaker only to be on the website and find out the company name had changed again and that dr. was no longer there. Again numerous calls and negative surveys had anaily fernandez email me apologize and confirm the company new name was jolie plastic surgery and that dr was no longer there as well.

Very displeased with the company names changing and dr. ive researched leaving the facility. She adivsed me of another coordinator anyelin muniz that was in september we emailed on the regular being that i had to move the date due to researching new dr. she stopped contacting me. I began to call no one would call back until i left my last negative review and the last new corrdinator was alexandra martinez. She was great then she stopped answering questions and my concerns. In october i went through my past emails and emailed anaily fernandez about refunding the full $2500 deposit.

On 12/4/17 magaly caban sent the refund papers via email i signed them sent it back the same day she confirmed she received it via email she stated it takes up to 21 days to get the refund. 1/8/18 i recieved an invoice stating a refund for $2500 but $0.00 was adjusted so i began to reply to the contact info on the invoice because it states any questions or concerns #305-794-4306 is on the invoice. 2/6/18 a young man answered the number and had no affliation with the company went back thru my emails and contacted the refund dept who stated they sent the refund.

12/21/17 and i should contact my bank i did and all of my info is still the same payment method and all i emailed them bank statments from october to january 10th 2018 and its nothing from them. They contintued to say its the bank and the refund was sent and it wasnt. I have all the emails and bank deposits that was sent to my account then i came to this site which a family member who practice law advised me to see and i see this run around thing is something they do. Ive even ased to send me and envoice of when they sent the refund no reply my last time reaching out to them was today 2/12/18 am all im seeking is my full $2500 deposit.