So on Tuesday, i called to speak to Jerry to ask him, why the Carfax was not included, when we asked him more than once for a detailed hard copy! He said i did show you on my phone. To which i responded that, "you showed me the cliff notes version which just confirmed that the car was involved in an accident and the airbags had deployed. You also said that it did not have to be hit hard, in order for the airbags to deploy and this was a parking lot accident. But this shows me that the extent of the damage was enough to disable the car!" He said that he just forgot to give me the CARFAX and that he had it on his desk, printed and waiting. He apologized and said that if there was an issue with the car, i had two options. Either to keep it, if i liked it, or return it and pick another one of equal or lesser value. I told him that i would be there before the end of the day, to get the carfax as well as the accident report and/or the service/work estimate. (He had expressed earlier that the car had been bought there by the first owner, and serviced/repaired there)
I arrived at around 7 that evening, after a quick call earlier that day, confirmed that Paul, the manager, would be there when we got there to see Jerry. I was led to Jerrys' desk, where he apologized for not giving me the CARFAX, as requested before purchase, but he expressed that he wanted us to work something out that would make me happy with my purchase. I asked him, if i could just cancel the deal, because i went in expecting to be treated with honesty and now here i was, with a salesman, who preferred look into his gift cards from GEICO while i was seated at his desk, rather than to close the deal satisfactorily! He said that i could not cancel the deal, but i could choose to get another one of equal or lesser value. I told him that if i had to choose a car of equal or lesser value, then i had seen one on the internet, that was a better choice for me. It was within my budget parameters, but also, had not been in any accident. I expressed this to him and he took the information and presented it to Paul and the other finance people. He came back to me a couple minutes later, saying that, "the bank would not do this car." I responded that i found that hard to believe, when this car, was a Toyota (a better brand than Nissan), with no accident and less mileage. "He said well that's what it is". So Paul comes over and tries to sell us some story about they sent it to the bank but based on my credit, they are not going to finance it. I responded that i found this hard to believe, when it was a bit cheaper than the Nissan Versa, and with no accidents and better mileage, this would be a better choice! He said "well, i am just telling you what they said". I decided that i would leave the Nissan Versa and the keys and give this whole process some thought, since i felt backed into a corner. They offered to show me another car, but this one was over my budget and the payments per month would be higher as well as the term, shorter. I expressed that i would call them the next day to let them know what i decided, since it all was becoming a nightmare. As i was walking out, Jerry followed with the keys and said that he was going to give them back to me since technically, it was still my car. He also expressed, after a quick talk with Paul, that i would have till the end of the closing day on Wed. to make a decision. I called Capital One, who financed me, and they revealed to me that Paul, never called them back with the information on the second car i had chosen. He chose to lie to my face, rather than go the distance for a customer. Capital One's representative Shannon, also expressed her concern as to why they were trying so hard, to NOT put me in the car that i wanted. She informed me that i could call them to cancel the loan before payment, because nothing had been yet submitted from KIA. I am disgusted at the shameless tactics used by your team at Jones Junction. Mr. Vernon Jones, God rest is soul, was a firm believer in making things right for the customer. .....of walking away from a deal where he felt good and the customer felt good. I will not rest until this is rectified. I am requesting that some intervention be made. I have already chosen another car, and i would like the sales reps to honor their word and exchange it. The Nissan Versa was fine on the back roads, but once i hit the highways, it struggles to get to the speed limit. And with the extent of previous damage, i fear that it will present issues that will prove to be costly and burdensome. Please do not hesitate to contact me, to discuss this.