Jonny's Towing Bait and Switch on pricing Oswego Illinois
Which term describe's Johnny's Towing better? Liars, or Con artists? You tell me.
Tonight, my car dies on the side of the road. Johnny's tow is the first name up in google, so I give them a call. They tell me $65 for the pickup, plus $4 per mile. It sucks, but I'm not expecting to not pay. They refuse to give me an ETA, so I sit in my cold car for an hour. Finally, they get there, and we are on our way. As we are driving, he asks me how much I was quoted and that they are cash only. I tell him the same thing, and say no, so we stop at an atm. As I'm grabbing cash, he walks in and tells me "there was a mistake and it will now be twice as much." Why are you telling me this now? "Oh, they forgot to tell you it's $15 per mile. and we drove 15 miles in route." Am I going to argue when it's two seedy guys ready to drive off with my car?
Because of his convenient in route miles and miles being 3x as much as I was quoted over the phone, an $80 max tow became $125. So I was lied to once there. No way they drove 15 miles in route to pick me up, as their HQ is one town over, a measured 7 miles.
Finally, one of my "saviors" went inside my car to turn off the parking break with a lit cigarette in mouth. So now my car reeks of tobacco. Thanks guys.
As soon as I got home, I called their main line for an explanation. He gave me the runaround and told me to call when their business office opens. I'm following up with their business office in 30 minutes.
Update: Called them back this morning, they gave me the standard "it's our policy" response. He refused to answer even though I played back his original conversation, and threaten to call the police for recording. He's in for a rude awakening when he finds out that IL's eavesdropping laws were thrown out over 6 months ago.