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  • Report:  #1326848

Complaint Review: Jos A Bank

Jos A Bank Horrible quality men's clothing; non-existent customer service Englewood, Colorado

  • Reported By:
    ColoradoMike — PARKER Colorado USA
  • Submitted:
    Wed, September 07, 2016
  • Updated:
    Wed, September 07, 2016

I buy a lot of clothes for work but since I had never bought any from Jos A Bank I decided to give them a try.  Bought two sport coats, two pair of pants, a belt and some ties.

So, after wearing one of the sport coats 5 or 6 times I noticed a lot of pilling on the right breast.  Took it into the store and although they agreed that was abnormal they only offered to shave the coat with a razor to remove the pilling.  They also informed me that I did buy their; "entry level sport coat".  Well how stupid of me to expect a $300 sport coat to last longer than 6 wears!  The coat continues to pill and I continue to shave it.  Starting to look bad so that coat is on its way to Goodwill.

Liked a pair of pants and all was well until I was getting into a car recently and heard a rip.  Was a little surprised since if anything the pants are a little big.  Ran back into hotel to change when I noticed the rip wasn't in a seam but right in the middle of the fabric.  Of course the pants were past the 90 day return period so Jos A Bank refused to do anything.  They said; "that is not nornal wear and tear".  Well, no s*** Sherlock!  There is nothing normal about fabric just failing in the middle of a pair of pants.  There's another $200 down the drain.

Last, the "leather" belt I bought appears to be leather laminated to a plastic backing.  After maybe 10 wears that is already looking terrible.  Not even going to waste time taking that back to Jos A Bank just to have them tell me that I only bought a $80 belt or that I was wearing it wrong.  

I still wear some classic business clothes I bought in the mid-late 90s!!  I think I know how to wear and care for business attire.

Jos A Bank sells terrible quality clothing and they don't stand behind what they sell.   

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