Jose & Martha Jewelry Possibly licensed under "Ray's Jewelry," although neither name shows up under LV Business License data. Faulty watch repair services, fraudulent and deceptive business practices, improperly licensed business Las Vegas, Nevada
In early December, 2011, I took a watch, an Invicta Pro Diver, to this jewelry business; it was running poorly. The man, Jose, said he could "send it out" and have it fixed for $35, that it would take one week. A week later, I picked the watch up, paid him with two 20-dollar bills and said "keep the change." That evening I realized the date changed at 7 p.m. instead of midnight (incorrect orientation of hands after installing new quartz movement). This made me look closer at the watch, realizing the "T" was missing from the name "Invicta" on the watch face (the watch face had never been opened prior to this service). Looking even closer at the watch to confirm what I was seeing, I then noticed the watch crystal was dirty and smudged on the inside - impossible to clean except by disassembly! I returned the watch to the store the next day, stating that the date was changing incorrectly (5 hours too early), the letter "T" was missing from the name on the dial, and the crystal was dirty inside. The man agreed to "send the watch back" to whereever (I now believe all the talk about a "third party" is made-up: I believe this man, having little or no experience with watch repairs - although holding his business out to do or broker such work - bought a new quartz movement and installed it himself). Since that time - mid December - he's been stringing me along, promising to "send the watch back" to this mysterious third party. It's now nearly the end of January (two months of hassle) and he (a) insists that the date is changing exactly as it's supposed to (which is absurd - I'm a collector, and I know better - and I even patiently and calmly explained this to the man who continues to insist the watch is fine and I'm wrong. When I called yesterday he said that "they" said that if I wasn't satisfied that I should bring back the old movement (yes, it was given to me when I picked up the watch, but I threw it out a couple of days later. Who saves a burned-out quartz movement anticipating such a demand?). Supposing this, which is pretty obvious, he's now using it as a free out. I stuck with a beautiful, albeit it junk, watch (date changes at 7:00 instead of midnight, missing "T" in "INVIC[ ]A" and a filty crystal. This is not right. The watch was a gift from my niece. The original hang tag says $365. I've sent the business a demand letter to either provide the watch with the issues completely resolved or payment of $365 + the $40 I paid for the "repair." (Photos of the watch are available, but I don't have the correct USB adapter with me to upload from the camera.)
1 Updates & Rebuttals
LasVegasRay
Las Vegas,Nevada,
United States of America
Jose & Martha Jewelry - Las Vegas, Nevada
#2Author of original report
Wed, February 08, 2012
It's been two months now since I left my wristwatch, an "Invicta Pro Diver 43," with "Jose & Martha Jewelry, here in Las Vegas. After stringing me along for the first six weeks, and always saying they would "take care of it" (the date on the watch changes at 7 o'clock instead of midnight because the hands were replaced in the wrong orientation after the repair), they now insist that " nothing is wrong with the watch." Local investigations show that they have no business license, no sales tax permit, they're keeping no records for proper reporting to the IRS - total scofflaws. Don't touch this place with a 10-foot pole. They're obviously "experimenting" with client watches, and refuse to take responsibility when things go wrong - as they will when someone who knows absolutely nothing about watch repairs tries to "give it a go" just to make a buck. This store should be closed, the immigration status of these owners checked, and back taxes for the last 12 years of operation at this store collected. Despite a Las Vegas Valley population nearing two million, our local Nevada Consumer Affairs office was closed three years ago, so we have little remedy here for these types of "bad apple retailers." The Business Licensing Dept. seems uninterested in anything but eating donuts and putting their feet on the desks (at taxpayer expense). Any suggestions?