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Joseph A Bank Clothiers Online sales repeated errors and poor customer service, Internet
I ordered three pairs of Wool/Cashmere Slacks from Joseph A Bank's Executive line online. I paid extra to have a permanent crease put in all three pairs and to have them altered to length. The web page from which I ordered the slacks said that they were all in stock. When I ordered the slacks and paid for them, the email receipt said that all three were on backorder. Not being in a tremendous hurry to receive the slacks, I accepted the backorder status. The three pairs of slacks were shipped separately. The first pair I received had not been altered and did not have the permanent crease. I phoned the store that had filled the order and was told to take them to the retail store nearest me in Chesterfield, MO. When I explained the situation to the manager, he told me that they did not just do alterations for other stores just because they can't get things right. I persisted and they agreed to do the alterations. When the second pair arrived, they were the wrong color and they had been cuffed instead of finished. I called the customer service line and they told me to box them up and a FedEx driver would come and pick them up. Mercifully, the third pair was correctly done.