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  • Report:  #1369381

Complaint Review: Joy Jewelers

Joy Jewelers Baby earrings advertised as CZ stone, but is only painted glass Torrance California

  • Reported By:
    Tina — Southwest Ranches Florida USA
  • Submitted:
    Mon, April 24, 2017
  • Updated:
    Mon, April 24, 2017
  • Joy Jewelers
    438 Amapola Ave #225
    Torrance, California
    USA
  • Phone:
  • Category:

Ordered baby earrings with CZ stones.

Not CZ, they are painted glass (what we used to call "paste").  CZ stones are never painted (they don't need to be).

When confronted, I was first told that the stones were CZ.  

They asked for pictures and I sent very clear ones, showing the paint on the backs of the stones, along with the screen print showing CZ as the stone description.

I was then told that this was a "feature" of the stones.

When I requested a full refund, claiming false advertising, they refused saying I would have to pay freight to me and back to them.

Do not trust their descriptions, and get a screen print before you order!!

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