Complaint Review: JP Morgan Chase Bank Arizona

Clearly yes this is not Chase fault and yes we are a buisness to make money. We have been in the process to allways help our clients at all time and while. I work In the Homeowners assistance dept. this process does take some time. You also have to consider that you are not the only one and that we are working on a case by case bases. As for comment number 5 "negative opinions JP MORGAN CHASE should look at individual homeowners on a case to case basis and they would not be loosing millions of dollars in 2008" You clearly DO NOT know what you are talking about!!

I work in the Homeowner assistance dept in a position that is not paid by the house and DO know what I am saying. Hence the bailout of WaMu. We also deposited 1.9Billion into the trade commision to help the economy as per the terms of the bail out. Back to your situation. You can go to chase.com and get the assistance application their and have it faxed to the number provided on the form. Again this is a process that takes time so please be paitent.

Clearly yes this is not Chase fault and yes we are a buisness to make money. We have been in the process to allways help our clients at all time and while. I work In the Homeowners assistance dept. this process does take some time. You also have to consider that you are not the only one and that we are working on a case by case bases. As for comment number 5 "negative opinions JP MORGAN CHASE should look at individual homeowners on a case to case basis and they would not be loosing millions of dollars in 2008" You clearly DO NOT know what you are talking about!!

I work in the Homeowner assistance dept in a position that is not paid by the house and DO know what I am saying. Hence the bailout of WaMu. We also deposited 1.9Billion into the trade commision to help the economy as per the terms of the bail out. Back to your situation. You can go to chase.com and get the assistance application their and have it faxed to the number provided on the form. Again this is a process that takes time so please be paitent.

Clearly yes this is not Chase fault and yes we are a buisness to make money. We have been in the process to allways help our clients at all time and while. I work In the Homeowners assistance dept. this process does take some time. You also have to consider that you are not the only one and that we are working on a case by case bases. As for comment number 5 "negative opinions JP MORGAN CHASE should look at individual homeowners on a case to case basis and they would not be loosing millions of dollars in 2008" You clearly DO NOT know what you are talking about!!

I work in the Homeowner assistance dept in a position that is not paid by the house and DO know what I am saying. Hence the bailout of WaMu. We also deposited 1.9Billion into the trade commision to help the economy as per the terms of the bail out. Back to your situation. You can go to chase.com and get the assistance application their and have it faxed to the number provided on the form. Again this is a process that takes time so please be paitent.

Clearly yes this is not Chase fault and yes we are a buisness to make money. We have been in the process to allways help our clients at all time and while. I work In the Homeowners assistance dept. this process does take some time. You also have to consider that you are not the only one and that we are working on a case by case bases. As for comment number 5 "negative opinions JP MORGAN CHASE should look at individual homeowners on a case to case basis and they would not be loosing millions of dollars in 2008" You clearly DO NOT know what you are talking about!!

I work in the Homeowner assistance dept in a position that is not paid by the house and DO know what I am saying. Hence the bailout of WaMu. We also deposited 1.9Billion into the trade commision to help the economy as per the terms of the bail out. Back to your situation. You can go to chase.com and get the assistance application their and have it faxed to the number provided on the form. Again this is a process that takes time so please be paitent.

I agree with the first comment here, how is it Chase's fault that you fell on hard times? Chase is a bank, if they let people like you stop making payments which you signed a contract to make each month, then how would they stay in business? Put aside that its a large corporation, and think of how you would be if you lended money to someone and had that person sign a contract, and then that person said, oh well, I have to move, so I can't pay you... None of this is Chases fault so stop acting like a victim here.

I clearly understand your position and am glad you expressed it!!!
Short Sale of the home is a good way to go contact a realtor in the area and ask them your options. You will find that they will be happy to assist you more then anyone at JP MORGAN CHASE.
A short sale will still reflect on your credit however will not be a Foreclosure.

I believe anyone can fall into hard times and unusual circumstances and many who provide derogatory comments are simply CHASE EMPLOYEES who get paid by the hour and they are the same ones who lie to you about assistance.
My husband and I have already purchased another home as our original home is being SHORT SOLD , we as well had circumstances that evolved around our loan and it wasn't that we could not afford it so I believe before others express there
negative opinions JP MORGAN CHASE should look at individual homeowners on a case to case basis and they would not be loosing millions of dollars in 2008.

You do have options and do not let JP MORGAN CHASE stress you out and there is always light at the end of the tunnel. Keep your head up and you will get through it! Try to contact 1-888-995-HOPE they can assist you with negotiating with the bank and or provide you open options.

Annette
Surprise Az

I just want to say to the bankworker that people like him are part of the problem.Very cut and dry,almost like a robot.one of the reasons foreclosures rates are high is the unwilingness of lenders to work with the custoner,you know thats Chases tag line "where the right relationship is everything".Whatever ! Bankworker I doubt you would have the same attitude if you fell on to hard times.You disgust me !
To the gentlemen and his family going through tough times.My prayers go out to you,and i wish to thank you for service and the sacrifices you and your family make protecting our great nation.
Take care

Joseph

First, let me extend to you my sympathy. Living in Florida, I know fully well what is going on here. At least you were able to get out.

As for your extension. Chase does not grant the usual deferment (which is what many people call an extension). A deferment is where the payment is deferred to the end of your loan. Chase will give an extension of 1-2 months payments, but they require you to pay that extension, in monthly payments, for the 3 following months to catch it up. Only in some cases they will allow 6 months. I know this from when the hurricane came through and I tried to get a deferment of my payment. Luckily I didn't really need it and I didn't like the terms. It doesn't sound like this would have helped you anyway.

Also, to get the 3 month extension, you can only show temporary hardship and you must be able to show that you can, in fact, make it up in the 3 month alloted time period. You may have shown them that you would not be able to make it up in the alloted time period, so you were denied. Some people think that to get extensions, or help, you need to show how poor you are and cannot possibly afford the payments. Just the opposite, you need to show them that you will be able to pay shortly, just not right now for whatever reason.

Their reasoning is that if you are months behind, they need to help you or you will be in foreclosure. That is why they are more willing to help you then, but it's not usually the kind of help people think it is. However, then you are stuck with the bad credit and fees upon fees tacked onto your account.

Hope your house sells soon. Maybe you can request a "short sale" from Chase and lower your listing price. I don't know if you have to be behind in payments for that.

First, let me extend to you my sympathy. Living in Florida, I know fully well what is going on here. At least you were able to get out.

As for your extension. Chase does not grant the usual deferment (which is what many people call an extension). A deferment is where the payment is deferred to the end of your loan. Chase will give an extension of 1-2 months payments, but they require you to pay that extension, in monthly payments, for the 3 following months to catch it up. Only in some cases they will allow 6 months. I know this from when the hurricane came through and I tried to get a deferment of my payment. Luckily I didn't really need it and I didn't like the terms. It doesn't sound like this would have helped you anyway.

Also, to get the 3 month extension, you can only show temporary hardship and you must be able to show that you can, in fact, make it up in the 3 month alloted time period. You may have shown them that you would not be able to make it up in the alloted time period, so you were denied. Some people think that to get extensions, or help, you need to show how poor you are and cannot possibly afford the payments. Just the opposite, you need to show them that you will be able to pay shortly, just not right now for whatever reason.

Their reasoning is that if you are months behind, they need to help you or you will be in foreclosure. That is why they are more willing to help you then, but it's not usually the kind of help people think it is. However, then you are stuck with the bad credit and fees upon fees tacked onto your account.

Hope your house sells soon. Maybe you can request a "short sale" from Chase and lower your listing price. I don't know if you have to be behind in payments for that.

First, let me extend to you my sympathy. Living in Florida, I know fully well what is going on here. At least you were able to get out.

As for your extension. Chase does not grant the usual deferment (which is what many people call an extension). A deferment is where the payment is deferred to the end of your loan. Chase will give an extension of 1-2 months payments, but they require you to pay that extension, in monthly payments, for the 3 following months to catch it up. Only in some cases they will allow 6 months. I know this from when the hurricane came through and I tried to get a deferment of my payment. Luckily I didn't really need it and I didn't like the terms. It doesn't sound like this would have helped you anyway.

Also, to get the 3 month extension, you can only show temporary hardship and you must be able to show that you can, in fact, make it up in the 3 month alloted time period. You may have shown them that you would not be able to make it up in the alloted time period, so you were denied. Some people think that to get extensions, or help, you need to show how poor you are and cannot possibly afford the payments. Just the opposite, you need to show them that you will be able to pay shortly, just not right now for whatever reason.

Their reasoning is that if you are months behind, they need to help you or you will be in foreclosure. That is why they are more willing to help you then, but it's not usually the kind of help people think it is. However, then you are stuck with the bad credit and fees upon fees tacked onto your account.

Hope your house sells soon. Maybe you can request a "short sale" from Chase and lower your listing price. I don't know if you have to be behind in payments for that.

First, let me extend to you my sympathy. Living in Florida, I know fully well what is going on here. At least you were able to get out.

As for your extension. Chase does not grant the usual deferment (which is what many people call an extension). A deferment is where the payment is deferred to the end of your loan. Chase will give an extension of 1-2 months payments, but they require you to pay that extension, in monthly payments, for the 3 following months to catch it up. Only in some cases they will allow 6 months. I know this from when the hurricane came through and I tried to get a deferment of my payment. Luckily I didn't really need it and I didn't like the terms. It doesn't sound like this would have helped you anyway.

Also, to get the 3 month extension, you can only show temporary hardship and you must be able to show that you can, in fact, make it up in the 3 month alloted time period. You may have shown them that you would not be able to make it up in the alloted time period, so you were denied. Some people think that to get extensions, or help, you need to show how poor you are and cannot possibly afford the payments. Just the opposite, you need to show them that you will be able to pay shortly, just not right now for whatever reason.

Their reasoning is that if you are months behind, they need to help you or you will be in foreclosure. That is why they are more willing to help you then, but it's not usually the kind of help people think it is. However, then you are stuck with the bad credit and fees upon fees tacked onto your account.

Hope your house sells soon. Maybe you can request a "short sale" from Chase and lower your listing price. I don't know if you have to be behind in payments for that.

We weren't asking for sympathy. We just wanted people to know that Chase will purposely let you default on your loan without working out a solution with the consumer. The words from their mouth was that we had to be three months late on our loan before they will work out a repayment schedule. We had never been late on our loan and did not want to mess up our credit so we contacted the bank to find out our options. I wouldn't expect you to understand or say otherwise because you work for a bank, probably chase or a similar one that could care less about what is happening now with the economy. Thanks for your remarks.

Whoever gave this notion that banks were out to help, was completely and 100% wrong. Banks are in the business of making money, not trying to satisfy customers that can't make their pymts. They don't have to give you anything after they've loaned you the money, that you so willingly spent. They don't have to agree to extend your payments, offer you payment arrangements, or anything of that nature. You, as a borrower, however agreed to pay them on time each month, no excuses. There was no sympathy clause in your loan agreement so please stop thinking this a ripoff. It's not.