JP Morgan Chase Bank Chase Auto Loans Cannot obtain Loan Number or address to which I may send payment Atlanta GA
On September 14, 2019 I purchased a Hyundai Santa Fe from Lythia in Anchorage, AK. One document lists Chase Auto for whom I am to have full insurance coverage throughout the life of my loan. I have loan documents stating what I will pay, when it will be due and how much the interest will be. No where does it list how to pay the loan.
I contacted my Dealer and asked for the information in order to set up auto-pay on a weekly basis and lower the ultimate interest. I was told they would contact me. As we drew close to the due date in October I again asked for information.
At one point I was instructed to call the telephone number and keep pressing the # key until someone answered. I did this and provided my name and social security number but when I asked if they had any information on my loan I was disconnected. I do not know if I ws speaking to a human or bot.
I sent a letter to JP Morgan Chase as the address on that loan document. No answer. I have been sending weekly checks to that address and continually request they send me my loan information. No answer.
Last week I sent a self-addressed stamped envelope and a letter listing the three questions: 1) What is my Loan Number, 2) What is the address where payments are to be mailed, 3) if auto-pay is available, what is the information necessary to set it up.
This week I sent another payment and aletter cajolling them to send me the information necessary to properly pay my loan. I will be filing in arbitration, in accordance with the loan documents, to force them to give me the necessary information and re-calculate any interest or late fees.
NEVER do business with CHASE!