JP Morgan Chase - Chase Credit Cards - Beware Of Poor Business Practices And Corporate Greed Bank charges ridiculous fees. Credit Card changes credit limit for no reason and with no discussion, thereby damaging credit scores Wilmington Delaware
I have been a loyal Washington Mutual customer for over 15 years. When they were bought out by JP Morgan Chase, I knew that there would be changes to their policies and procedures, but was resolved to not change banks because of the overall hassle involved. However, due to the policies Chase has enacted with both my bank accounts and my credit card, I am more than willing to deal with the inconvenience of moving my money and my credit to another bank, if only to make a statement about how horrible this company is to work with.
My boyfriend and I have 6 bank accounts with Wamu/Chase and have always kept them in good standing. Once Chase took over, they want to charge fees for us to download our transactions into Quicken. I find this ridiculous -- Chase already takes our money, loans it out to other customers and makes quite a bit of interest off of it and now they want to charge us $10 an account to simply download our transactions? It requires very little of the bank's involvement for this to be possible -- the greed here is astounding. So we're now pulling our fairly sizable accounts from Chase and moving those to a local credit union.
Now to my credit card. I use my credit card quite liberally and again, I have had my credit card with WaMu for years. I've never missed a payment, have never been more than one or two days late with a payment and have had my credit limit continually raised because I've been such a good customer. I used to pay my credit card off completely every month, but this last year I have needed to have more cash on hand for a remodeling project, so have been making a payment (well above the minimum payment due) every month.
I was making my payment online in July and noticed that my credit limit was about $1200 lower than what it used to be. I was concerned, but not overly so, and as I was leaving on vacation the next day, decided to deal with it upon my return. I received a letter detailing the lowering of my limit two weeks AFTER the decision had been made without any input from me whatsoever.
They claim that due to various credit factors, they unilaterally lowered my credit limit without discussion. I have no idea what they're talking about with regards to credit factors as I own my own house, two cars and have a very good credit score, but by lowering my available credit, they are actually DAMAGING my overall credit rating. Understandably, I am very upset. I called Chase and the incredibly unhelpful, unintelligent robot that answered my call insisted that neither he or his supervisor would be able to reinstate my credit limit to what it was before.
I am now in the process of transferring the balance of my Chase card to another bank so that Chase will not have any of my business, nor my boyfriend's business. They can say goodbye to the interest they would have received from our various accounts as well as the interest they would have made from my credit card. In addition, I have told numerous friends and family members about Chase's business tactics and to date, four people that I know have removed their accounts and credit cards from Chase. I will continue to tell people I come into contact with to leave Chase and will cross post my complaints on every web medium I can find to encourage other Chase customers to leave as well. In researching the possible repercussions to this event, I came across literally hundreds of complaints from people just like me in the same situation. What is being done to resolve these issues? Chase is simply ignoring and infuriating thousands of its customers -- after all, they've gotten their bailout money from the American taxpayers... whether or not you're an actual customer, they've got your money.
If this is Chase's way of increasing or maintaining their client base, it's an incredibly poor business model; one can only hope this will result in their eventual downfall. It's time that banks that are poorly managed and run on corporate greed realize the consequences of their policies: loss of customers and company failure, one that the American public will NOT bail them out from.
Maripat
North Bend, Washington
U.S.A.
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3 Updates & Rebuttals
Joseph
Larchmont,USA
poor, unethical business practices
#4Consumer Comment
Mon, September 28, 2009
I always pay my bills on time. I overlooked a Chase credit card bill and was one day late. They hit me with a $39 late fee and would not budge on rescinding it. In the past when this sort of thing has happened with Citi or other banks, they always graciously remove the charge since I very seldom make a late payment.
Chase meanly and stupidly got their $39 but lost my business because I immediately paid off my balance and cancelled the card.
After what these big banks have done to this country, their insistence on these mean-spirited policies in this difficult time is reprehensible.
Nancy hates Chase
Pembroke Pines,Florida,
USA
Nancy hates chase
#4
Sat, August 15, 2009
Chase Bank did the same thing to me. They chopped my high credit line in half. I was a long time customer of Wamu, paid my balance off each month, have perfect and extensive credit history, and never use much of my available credit lines. They sent me a letter stating reasons found in my experian credit file. So I ran my file, and none of bull_ _ _ _ reasons they stated were in my file. I filed a complaint with the Federal Trade Commission be cause they took adverse actions against me which will harm my credit score. Now when you look at the Chase entry in my credit file, the high balance is higher than that of the credit limit. So it looks like I went way way over my limit. and will reduce my available credit verses used credit line. Luckily, I can pay off my balance, and never use their card again. The FTC guy said many people filed the same complaints against them. I did notice a incorrect ssn number entry on my file that was not there before. Looks like they put a zero in front of my ssn to change the number completely , then ran it that way, which would show no history under that number, then use that as a oops our mistake. Bull....
Karl
Highlands Ranch,Colorado,
U.S.A.
'Google' this- JP MORGAN CHASE COMPLAINTS SECRET LIFE INSURANCE POLICIES, and read it now!!!
#4Consumer Comment
Sun, August 09, 2009
Make copies of that article and pass them out to ALL of the employees at JP Morgan branches all over the country!
*Thank you.
P.S. Don't forget to 'Google' & watch the following on the web-
THE ASCENT OF MONEY PBS
INSIDE THE MELTDOWN
THE OBAMA DECEPTION
AMERICA: FREEDOM TO FASCISM
FRONTLINE THE MADOFF AFFAIR