Additionally the rep, Megan called me on 9
th of June requesting a police report. I told her and I have emailed you guys I can go and obtain a police report. She said, she needs to speak to someone or she needs to check something out.
On June 13
th, she called stating the claim is denied because a police report was not in place.
Why wasn’t I requested a police report in this email on June 6
th request?
I have been with chase when I was 16 years old. For 16 years, I paid an annual fee! If you look at my histories, I have purchased many expensive items! I do NOT have histories of filing lost or theft items at all. This is my FIRST item that is lost and this is how Chase treats me!
I feel chase is trying to avoid paying this claim. I am a good cardholder, I pay my bills on time, etc. I am not very happy. What’s the point in paying $95 annual membership for? I paid this fee to have a sense of security when my item purchased is damaged and lost.
If I was told in the beginning or when I file this claim that a police report needs to be popped up then I would have filed a police report.
Big companies like chase overpromise but UNDER delivers!
I am very upset that they won't cover my purchase!