Complaint Review: JR Auto Protect

I bought an extended warranty for my Mercedes ML350 Bluetec and this company flat out lied when "making the sale" I have never tried to use it until today. Their company agent "Sunpass" turned the repair down stating it was a warranty specific plan. I was told that this policy covered "Everything from Bumper to Bumper" including relays, switches, transmissions, everything...EXCEPT normal items likes brakes, oil changes etc. That is a flat out lie.

I am paying in the neighbor hood of $125/mo for a total price of around $2500.00. I called this company to complain and spoke to the guy who sold it to me. He identified himself as "JR" and told me he would never say that things were covered so. I asked to cancel the policy and he stated I needed to write a letter and send it to them to cancel. I was not friendly in any way to him...I DO NOT RESPCT THIEVES. I make no apology for that. I asked him to send me the policy again by email and where to send the letter. I have yet to receive this. DO NOT BUY ANYTHING FROM THESE THIEVES. '

Company owners:

Mr. John J Hogan, Co-Owner

Mr. Marciano Garcia, Co-Owner

Sales- Toll-Free 800.887.5208

Customer Service- Toll-Free 800.887.5208

Email: info@jrautoprotect.com