Complaint Review: JT Card Services LLC

At the end of August 2001 I was called and told I had applied for a credit card and that I now qualified for a credit card with a $2,500 limit. I had applied on-line for a couple of credit cards so I thought it was one of them. I was not told you have to put money in the account to use the card. I was told it would take four weeks to receive my card.

They withdrew over $170.00 out of my checking account. I was also not told there would be a monthly charge taken out of my checking account for using this card and I was also not told there was a fee to "load the card". I read that at a later date.

After four weeks I called and was told that it sometimes takes up to six weeks to receive the card. After six weeks I called and they told me they had mailed my card and that it was being held in the post office there because of the anthrax mail scare.

A few weeks later I called again and they said there was a mistake and that it wasn't my card that had been mailed but other applications that were at the post office. I was then offered a package because of their big error that gave me two nights stay at a Holliday Express. There would be 10 cities I could use this at.

When I received it there was not a hotel within 4 states from me so there was no way I could have used it. After two more weeks, the end of November, I called and cancelled my card. They said I would have the money in my account by the end of the week on November 30, 2001. Well...no money.

I called again and they told be because I had accepted the hotel deal that I would not qualify for a refund. The person helping me asked if I would like to speak to a supervisor. I said yes. After about 20 rings someone picked up the phone and set it back down cutting me off. I called the Better Business Bureau in Jacksonville, Florida and they are seeing what they can do. I would just like my $170+ back.