Complaint Review: Juniper Bank

I received an email that my credit card statement was ready.  I logged on to check this out because I had not had a balance for quite some time (at least a year.)  I found out I had been charged an annual fee of $99, even though I had this account for years and it was a "no annual fee" account.  I received NO notice that this was going to happen.  I thought, "no problem" I'll just call them and resolve this.  Wrong.

I spoke to 6 different reps, was disconnected (hung up on) 3 times, asked to speak to a supervisor but they refused, asked for a number to executive office but they refused, and was unable to reach any resolution.  Every person I spoke to did not speak English as a first language.  I could barely understand them, but what I did understand is that they were unwilling to reverse the fee. 

I finally found a number to the executive office on someone else's report.  The person that answered stated, "how did you get this number?"  (How professional is that?)  Anyway...at this point I had finally gotten to someone that agreed to help me.  She agreed to reverse the fee and closed my account. 

I would NEVER do business with them again. They are supposed to give you the option to opt out before any changes like this are made.  I guess with current changes in credit laws some company's are resorting to shady means to make money.