Complaint Review: Juno.com

Juno did not even have the courtesy to apologize for the problem, or to offer us a refund for the money you stole by not providing the service we paid for.

Juno recently tried to weasel out and say that we do not qualify for a refund under their rules. Too bad. According to the law, Juno violated a contract with us, and stole our money by not delivering what we paid for. Attorney General time!

Juno service did not allow us to use web-based email accounts. We tried you at the same time we maintained AOL. Both web-based email providers worked fine with AOL, proving that Juno are the problem. I complained, received a canned email response that said Juno were looking into the problem. Juno never solved it. I complained again, and Juno still did not solve the problem. I called to cancel, got a cancellation confirmation number (10071758)and Juno is still billing us. That is stealing. Juno help site is useless. It is almost impossible to find a phone number to talk to a live person, then the phone number has too much delay with recordings, then you wait too long for someone to come on, then that person can't speak English well enough.

Evan
Washington DC 20009, District of Columbia
U.S.A.