Complaint Review: Just Answer

In April I contacted JustAnswer about a legal question. The answer was not of the rocket science variety. They charge me 38. Then they started to charge me 68 for a subscription. I contacted them and they refunded one month and gave me a free month.  Which I was afraid to use, lol.

 

I found out they had once again started to charge me when I got a surprise at the grocery store of all places. The reason why I contacted them in the first place was in reference to an employment problem as I had be fired. Still unemployed and this caused me to be overdrawn. Could not pay my cell bill and if I did not recently sign on with Skype, I would not be able to keep in contact with people.

What if I needed to get gas and couldn't with no cell phone to call anyone? What a crock. Frustration is the best adjective to describe how I feel about this situation. Being ripped off is one thing but being overdrawn because of it is another.

Called the 1 888 # and the lady said the reason this happened was that I subscribed. But I told her I had cancelled. But she is right you give them an inch they take a mile.

Its like letting someone in your house in February and you come home in July to see them making themselves at home on your couch with a sandwich and a remote. Just because you were allowed into my home once, does not give you the prerogative to show up whenever you like.