Complaint Review: Just Brakes

We took our one-ton Dodge Diesel to Just Brakes in Sparks Nevada, because we had to push the brake pedal to the floor in order to begin stopping. The truck would still be coasting.

The first time we went there, they said we needed a whole new braking system. Without even taking it on a test drive. $1,800 later they replaced everything. There is an online coupon I tried to use. He said we couldn't use the coupon for one-ton trucks. There is nothing in the rules that says it cannot be used for one-ton trucks. 

After a couple of weeks, we still had to push the brake pedal to the floor in order to just begin stopping. The second time we went there the receptionist took it on a test drive and said the brakes work fine. the brakes were too new and had to wear off the coating.

One month later, we still had to push the brake pedal to the floor in order to just begin stopping. The third time we went there, the receptionist took it on a test drive and said the brakes work fine. Now I was really mad! But it gets better... He said the truck was too old and wouldn't work the same. Even if the truck is thirty years old, the brakes were only thirty days old. Thirty days later, it had aged too much? Then I took THE ONLY Mechanic there. The other mechanics are posers. There is only ONE MECHANIC listed on the wall in the waiting area. SO I took him on a ride and showed him that I had to push the brake pedal to the floor in-order to begin stopping. This time the mechanic knew what to fix and how to fix it. But there is still the receptionist to deal with…He said it is not covered in the warranty. He printed it out, I read it, everything is covered. He said it was in the exclusions. I read the exclusions, everything is covered. He also said we couldn't get warranty on master cylinder because too many warranty claims and they won't honor it. This would have been the first warranty claim. They did not return the first master cylinder for a deposit, because I kept it. In fact, I still have it. So, it was another $300 for another master cylinder.

Judging by everyone’s comments, everyone knows that, every vehicle that goes to Just Brakes, they will change every part of your brake system. Cause they fix Just Brakes. They have to make all their money on, Just Brakes. A dealership, on the other hand, makes its' money on ripping people off on new cars. So, they are less likely to rip you off on repairs. “Just Take” your car to a dealership.