Complaint Review: Just Brakes

I went today to the heavily advertised Just Brakes. The pricing for their basic service beats everyone. Yet in the waiting room, I found out that each customer (including myself) had been told we needed at least $450 more service or our brakes would soon fail.

They must be insane if they think everyone is so stupid. I didn't say anything for fear they would sabatoge my breaks (or just not perform the $100 worth of service I'd paid for) if I made them too angry. But I would rather go to my dealership and pay full dealership price then to ever go to Just Brakes again.

I actually came to Just Brakes because my ABS light was on. I was told they could do a free analysis. Then I was told that this was a specific problem they could only identify with the $108 inspection. Then I was told that they found that another $450 would probably solve my problem.

The up-selling is crazy, and they actually tag-teamed me while "informing" me that my brakes will completely fail or even "explode" (can you believe that??) if I don't get the complete service.

Lana
Marietta, Georgia