Complaint Review: Just Brakes

2 months ago I started to hear a metal grinding noise when I used my brakes so I decided it was time for some new brake pads. I went to the just brakes on South Dale Mabry in Tampa, FL. I figured $99 was not bad for a complete brake job. I got a call back saying the total repair would be over $350 because I needed new calipers and other misc. parts.

I declined the repair since my car is 2000 Mitsubishi. 2 days latter I took it to the dealership. They advised me the car only needed front brake pads and the cost would be 149.95. Now I was curious to find out if there was such a thing as a $99 brake repair from Just Brakes, so I told the dealership I would wait on the repair.

I then took my car to a different Just Brakes on North Dale Mabry. This time the repair estimate came back at $420. I told them I did not want any other repairs except for a brake pad replacement. The manager almost refused to do the repair saying they could not be liable for only do 1/2 the necessary repairs. But at my insistence he finally agreed.

I got my car 2 days latter instead of the next day and when I showed up to pick the car up some idiot locked the keys in it, two hours latter I finally got my car. When I paid for the repair the manager hand wrote on my invoice how he was not liable for any future problems and my brakes would seem weak and would make excessive noise.

After 2 months of driving my brakes squeak so bad it is not even funny. I am not a mechanic but I am sure the noise is due to the fact they used the cheapest pads they could find and has nothing to do with me not getting the un-necessary repairs they suggested.

Brett
Tampa, Florida