Complaint Review: Just Brakes

I went into the Just Brakes shop because my brakes were pulsating & I had my brakes done there 3 years ago and wanted to see if it was still under warranty. I made the appointment on the Just Brakes corp website and it was confirmed. When I showed up the Manager (Tim) already had my information on the computer and told me that I would have to have my rotors placed without even looking at the car. I asked him how he came to this conclusion and he showed me that my rotors were documented from my last visit 3 years ago. The shop then pulled my car in at this point and lifted the car. He then called me out and showed me that my left front Hub-bearing was bad and needed replacing. He then stated that they would have to replace both fronts as it was a requirement. THe manager (Tim) then walked me back into the lobby and showed me on the screen the price of the hub-bearings (it varied from 130.00 - 300.00 ea. He then overrode the labor fee and increased it saying that the amount went up but wasn't reflected on the computer yet. We then walked outside without me still getting a written estimate and they started taking my front wheel parts off. The brake and rotor was removed and the left front hub bearing was off before the parts were delivered from parts store. I'm not sure what type bearing was selected and all worked began and I still never received a written estimate (and never did receive a wrtitten estimate). At this point I still didn't know if any work they were doing was under warranty. The Tech working on my car appeared a little confused and acted like he didn't know how to take off the passanger hub-bearing (the manager removed the left front hub).

After awhile and struggeling the tech couldn't remove the hub-bearing so the manager came over to help. The manager went a got a sledge hammer after several attempts to remove the bearing. He hammered the hub bearing along with the axle and CV joint several times and still not loose. I then spoke up and asked if all the bolts had been removed. The manager looked over all areas and then said something to the tech but I couldn't hear. THe tech then picked up the impact wrench and appeard to remove a bolt from the inside area close to the cv rubber boot...the hub-bearing came off.

Also the tech installed the rotor and caliper without putting the rotor shield on, thus had to remove all parts. He then installed the rotor shield backwards and didn't realize until he tried to put the rotor on. It is clear the tech and management was not properly trained to perform the wheel hub assembly replacement and the tech wasn't properly supervised to ensure proper install. The tech also used the air gun to overtighten the hub bearings and wasn't aware he needed to properly torque the main bolt until Tim had asked him if he used the torque wrench. The tech then went through the steps to torque but of course the wrench indicated it was over ftlb recommendation but did nothing and completed the reinstall of my tires. I also noticed the next day that my brakes still had a slight pulsating to them and after insoection by a different mechanic they said my rear rotors has grooves and that the pads could be wearing into these grooves causing the problem.