Just Brakes ripoff failed fo fix my problem instaled junk parts and wont replace with original factory parts Aurora Colorado
I visited Just Brakes to fix my Durango's squeaking problem. They machined my rotors and gave me new brake pads. After this my car was shuttering violently and still squeaking. My Durango had 27,000 mile's on it at this time. I took the car back and they machined my rotors again. The car still squeaked.
At this time they had machined the rotors to the point that they were un-safe. Just brakes replaced my rotors and pads with the Just Brakes brand of pads and rotors. Now my car is squeaking even worse than the first time I brought it to them. I complained to the corporate office and they told me to go to another store. Arron at the Aurora Colorado store told me that the car needed the factory pads on it and this would stop the problem. They agreed to do this at no cost. Later that day I received a call saying that they were going to refund my money and not do any more work to my car. They told me that they had already put Dodge pads and rotors on my car at the Colfax store. The Just brakes on Colfax told me right after this call that they didn't put Dodge pads and brakes on my car. They even told me that they couldn't read the ticket for the repair due to poor hand righting and couldn't say what kind of pads and rotors were installed.
I demanded that the Aurora store tell me what kind of pads and rotors are on my car. They ended up calling the police on me because they wanted me out of the store. I remained calm with my daughter and wife next to me and requested again that they tell me what kind of brake pads and rotors were installed on my car. They stated that they were not authorized to tell me what they did to my car. The police came and told them that they were practicing poor business and that was that. Now my car is unsafe and still squeaking. Just brakes tells me they will refund the $200.
I originally spent. Dodge tells me that it will cost $1500. to fix what just brakes did to my car. Just Brakes seems to think $200. makes every thing OK. JUST BRAKES, If you cant fix my car at least put the same kind of pads and rotors back on it! Now I am stuck with a headache, cheep pads and rotors and $1500 hole in my pocket! I caught you in a lye and you don't care. Even the corporate office could care less. HOW ARE YOU STILL IN BUSINESS??? I will also ad that every time I was told that my car was finished and to come pick it up I left work early and you hadn't even finished it.
Ryan
Denver, Colorado
U.S.A.
2 Updates & Rebuttals
Robert
Jacksonville,Florida,
U.S.A.
Some Dodge vehicles have rotor warranties
#3Consumer Comment
Fri, July 28, 2006
What year is your Durango? What engine? Two or four whell drive? What engine?
Give me these, and I'll let you know if your truck is covered. Chrysler is doing it for alot of the models, and have been for a few years.
Thomas
Anderson,South Carolina,
U.S.A.
Depends when the original squeaks occured.
#3Consumer Comment
Fri, July 28, 2006
You were not specific. A shrill metallic squeal WHEN THE BRAKES ARE NOT BEING USED will often be the signal that you need new pads. Squealing brakes when you ARE using the brakes usually does not prove you need the pads replaced.This will vary from brand to brand. There is a paste that can be put on the pads to stop the squeal when you ARE using the brakes.
The shuddering is a warped rotor- sounds like a bad machining job. I would think a rotor is around $350. So $1000 sounds more realistic, but you need a pro to respond here. How you correct your present situation to your satisfaction is a good question, but how do you know the rotors and pads on the vehicle now are not functionally satisfactory?
Do you ever jack up the vehicle and pull a wheel to look at the brakes yourself? Disc brakes are easy to inspect. A $10 jack stand (for safety) is required.