Just Fashion Now Sent a dress with pattern mismatch, refuse refund without return to China
I ordered a dress for $19, paid $12.00+ in shipping. It was supposed to take 7-14 days to receive. It took 5 weeks. The dress arrived but has a glaring pattern mismatch all along the back, the pattern off by 2”. The company insists I send the garment back to China, despite having an office in Chicago, IL. I’ve send three pictures to them of this problem and have received an offer of 10, 25 and 35% refund to forget the whole deal. The 35% discount amounts to about $6.38, which is about half of what I paid to receive the dress.
I opened up a case through PayPal and they thought this was a delayed shipping problem and closed the case when tracking showed I received the item. Not helpful! I fail to see why I have to pay to ship this back when they’ve obviously sent something that doesn’t meet any standard, doesn’t meet their stated “QA inspection” and is just wrong. This company shouldn’t be allowed to keep my money for the dress and shipping charges because they shipped something that didn’t even meet their own quality standards as stated. And then make me spend more to get the dress to China and if and when they get it (which can be disputed), they’ll refund the $19 I spent on the dress alone. I’d be spending more in shipping the dress around the world than what I paid for it.
Consumers should know about Just Fashion Now and their business practices.
They’ll keep your money, making things impossible for any kind of reasonable refund if you’re dissatisfied. This is about if I like the garment or fit, it’s about them sending me an unwearable garment that they’ll take no responsibility for. They should be held accountable or forced out of business.