Complaint Review: JUST FITNESS 4 U - NATIONAL FITNESS

I had signed up for Personal training, I set an appt for with the trainer for the same week. The trainer never showed up to our session. I was never able to get in contact with the trainer so by the end of week 1 I had cancel my personal training membership. A few weeks went by and I receive a collection notice for the personal training, which when I originally signed up they were suppose to debit the entire funds of $400.00 out of my account. I never sign a credit application with them to finance my session with a personal trainer. I called the collections dept which is National Fitness. They told me that they never had my cancellation form that I would have to go the gym and speak with the manager.

I spoke with John the manager he stated he would take care of it he will call National fitness which is their collection dept personally to resolve the issue. He asked me if I wanted to reinstate my personal training because in his records it shows it was paid in full. I said I do not wish to start doing the personal trainer I just rather keep my regular membership. I paid them for my regular gym membership which I have given that debit card info to the representative so they can withdraw the payment out each month. I've called and went up there several times and get the runaround. John is never available after our first meeting. Now they have added late fees and other charges onto the account and says I owe them about $1,000.00. Which I dont not owe them, my balance should be $0.00 because I cancel the personal training membership in a reasonable amount of time, I never used it, and I never financed it. This company is a rip off its like they train their employees to be scam artists.