Complaint Review: Just Flowers

I ordered a flower arrangement on February 13, 2013 based on Just Flowers' guaranteed next-day delivery for February 14.  The recipient, who was in Arizona, was only in town until early morning on February 15, so I needed the next day delivery.  The flowers were not delivered on the 14th.  I tried calling the toll-free number on their website and kept getting the message that they were experiencing high call levels and to call back later or visit their website.  I sent them an email.  

I got a call on February 16 and I told their representative that the flowers that were guaranteed to be delivered on February 14 were not received.  She told me that they were delivered on February 15.  I told her that the only reason I purchased the flowers from them was because of the next-day guaranteed delivery and that the recipient had left early on February 15 and could not have accepted delivery.  

Apparently, someone in an office not associated with the office I wanted the flowers to be delivered to had signed for them. I asked for my money back since I did not get the next-day guaranteed delivery I paid for and expected so the person I wanted them to go to did not get them.  She told me someone would have to call me back.  I never got a call back, nor did I get a refund.  I tried to call them again and was not able to reach anyone and a follow up email was not answered.