JustAnswer charged me multiple times for one question and unable to cancell without cancelling chg card account! Internet
I needed some information concerning a kitten with a health issue and found their online service. My question was answered in a timely manner and I agreed to the 15.00 charge to my credit card.
The answer was cheaper than going to a vet so I was pleased, followed the advice I had gotten from them and thought that was the end of it except there would be the charge on my next card statement.
I have now had the $15.00 charge on my last 3 statements!! I tried to contact JustAnswer via their website but was just sent in circles.
I have now resorted to writing my card carrier to request they not make any more payments to JustAnswer as I have not approved the transactions and have not used their services except for one(1) time.
I am hoping my card carrier will be able to rectify the problem or I will have to cancel my card as well. I am glad to have found others that have experienced the same problem and hope the company is SHUT DOWN soon!!
1 Updates & Rebuttals
jahelp
San Francisco,California,
United States of America
JustAnswer Support
#2UPDATE Employee
Mon, March 15, 2010
I am very sorry for the frustration concerning the multiple charges on your account. It is very important to us that our customers have a great experience with our service, from beginning to end. Our Customer Support team is available to help you resolve this matter and typically responds to emails within 4-6 hours. You may contact them directly at: support@justanswer.com. Or, you may request an instant refund by visiting: http://refund.justanswer.com.