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  • Report:  #776852

Complaint Review: justanswer.com

justanswer.com Complete Scam - Takes your money and doesn't give answers San Francisco, California

  • Reported By:
    RealityTime — HILLSBOROUGH California United States of America
  • Submitted:
    Thu, September 15, 2011
  • Updated:
    Mon, September 26, 2011
  • justanswer.com
    PO Box 29045, San Francisco, CA 94129
    San Francisco, California
    United States of America
  • Phone:
  • Category:

Complete scam.  They take your money and do nothing.  

1 Updates & Rebuttals


EthanA

San Francisco,
California,
United States of America

JustAnswer Rebuttal

#2UPDATE Employee

Mon, September 26, 2011

Im sorry for any confusion. I think you may have misunderstood our sites deposit system.

You chose the option to prepay a fully-refundable deposit when you initially asked your question. This deposit allows you to view your Expert's answers and continue corresponding with them. The Expert isn't paid with your deposit until you click a green accept button on one of their answers. We only ask that you do this if you are satisfied with their answer.

If you don't get an answer, JustAnswer(r) will issue a refund of your deposit at your request. If you do receive an answer and it is unsatisfactory, you can ask the Expert for more help, ask for a new Expert, or you can simply ask for a refund of your deposit.

To request a refund, please click the following link: http://www.justanswer.com/refund/refund.aspx

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