Print the value of index0
  • Report:  #1229065

Complaint Review: www.justanswer.com

justanswer.com Deceptive and crooked Internet

  • Reported By:
    kiyama — Mililani Hawaii USA
  • Submitted:
    Thu, May 14, 2015
  • Updated:
    Fri, May 15, 2015

I went on the internet to look for a computer repair business. I came across this websit called "Just Answer." They said they had a computer expert that could help me. I wrote my dilemma and submitted it. THey said it would cost me 5.00, so like a dummy I gave them my credit card information. After I got the answer I was looking for they said it would cost me 31.00. After I sent my Visa card information, there was another screen that wanted me to subscribe to the website for specific amounts and times eg. 45.00 for 3/mos, etc. After I saw this I knew I was being taken. I received no answer to my inquiry. I immediately checked my bank account and the 36.00 was already removed for nothing!!!!! I got nothing!!!!

1 Updates & Rebuttals


Adam-JAhelp

San Francisco,
California,
USA

JA reply

#2UPDATE Employee

Fri, May 15, 2015

Hello,

 

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

 

You may reach us anytime through the Contact Us link on our Help page.  Our Customer Support team is available 24/7 to help.

 

Please let me know if there is anything else I can do.  We’re here to help and we’ll work with you until you’re satisfied.

 

- Adam

Respond to this Report!