Complaint Review: JustAnswer

On approximately 14 November 2011, I needed a legal answer w.r.t. job retrenchment. I went onto JustAnwer site which I found on Google. It seemed like you could get an instant answer, so I registered. They wanted payment upfront of 247 ZAR, which I paid online via a link on their site. I then received a fax notification  from them saying I can log in at their website as the answer was waiting and free service for a month. On 18 January 2012, I went through my bank statement and saw that they have deducted the sum of 330 ZAR off my bank account on 16 December 2011 and again on 16 January 2012. Any efforts on my part to try and contact them or cancell my subscription, Illegally held by them and not authorised by myself, has been fruitless. They are like phantoms and any e-mail addresses seem to be fake. Enclosed are some contact details I got off a site called computersavvy. I found telephone nos on scamwatch. JustAnswer.com Non-Corporate Customer Service Phone Numbers - Toll-Free: 888-587-8220 Intl: 650-385-2899 Verification Status: Confirmed by (CSW) readership. ** Non-Corporate Customer Service Numbers Provided By Commenter Ethan

I have consequently reported them to the Internet Crime Complaint Centre.