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  • Report:  #1237106

Complaint Review: justanswer

justanswer says it is free and end up paying money but seems you cannot close account. california Internet

  • Reported By:
    tallboy — SOUTHAMPTON Alabama United Kingdom
  • Submitted:
    Mon, June 22, 2015
  • Updated:
    Mon, June 22, 2015

i tried to find where i could get a part for a fridge but ended up paying money for an apparent free trial/ trying to cancel the membership is at present almot impossible.

1 Updates & Rebuttals


Adam-JAhelp

San Francisco,
California,
USA

JA Reply

#2UPDATE Employee

Mon, June 22, 2015

Dear Tallboy,

 

I’m very sorry to hear about your experience and for any confusion. There are plenty of free information sources on the internet but JustAnswer is not one of them. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

 

You may reach us anytime through the Contact Us link on our Help page.  Our Customer Support team is available 24/7 to help.

 

Please let me know if there is anything else I can do.  We’re here to help and we’ll work with you until you’re satisfied.

 

- Adam

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