JustDirectAutoParts strips down used part; fails to comply with agreement to resolve Lakewood California
The used parts company was referred through an on line locator service as a result of my inquiry. My car had some front end damage and needed a new bumper cover. They responded and we agreed upon a price. Renee, the owner took my information over the phone and assured me they were an honest operation.
The bumper cover arrived in a timely manner. However, they stripped off the chrome trim and tow hook covers. I contacted them, and a man named Frank replied said that he had told me that the trim did not come with the cover. This was obviously false as I had only spoken with Renee. He invited me to return the cover if I was unhappy with the deal.
Although the tow hook covers cost me over $120, and I straightened the chrome, we settled by agreeing to a $75 refund. I have the emails confiming this. After 4 months, Renee has not complied. I have telphoned them numerous times and they refuse to take my calls.
Joel
Cantonment, Florida
U.S.A.
1 Updates & Rebuttals
Susan
Crest Hill,Illinois,
U.S.A.
What did you order?
#2Consumer Comment
Mon, May 14, 2007
In your original order did you also order trim and the tow hook cover? If not, it is your fault and you were offered a refund by the business.
If you order a part you get that part, not all the accessories.