Justfly.com Six months later they try to cancel your tickets, by doing this they make money ! Saint-Laurent Quebec
Booked through these people in October 2018 for flights to Cebu Phillipines, everything ok untill three weeks prior to travel. I can fly with my wife and son who is eight years old all the way to Cebu Phillipines no problem then this outfit states they cannot get us our final return trip from Le Gaurdia to Fort Myres and so they want to cancel the entire trip three weeks before departure.
After reporting them as everyone should to the US Department of Transportation I get a call from a "legal expert " named Ashley who is not very happy it turned out. She went on to tell me that I have two options and both are not great. Option #1 Cancel the trip, option # 2 Pay for hotels from the 19th 20th and 21 st in New York and they will get us a flight home on the 21st.
She then goes on to tell me the China Esteren airlines is the problem they will not help change ticket etc. Problem is Ashley I had contcted them and they told me that they can get me a flight for my family no problem. Ashley is some long time travel legal expert and rants on about Justfly tried contacting them and they refused both overnight accomodation or a flight from Le Gaurdia to Fort Myres and she thinks we should cancel and she was going to talk to her legal team to determine what they are going to do. Now tell me what travel company produces a "legal advisor" ? I would have thought I would have got a international ticket representative trying to fix this out rather thn a "legal representative" (red flag)
When you look into Justfly.com it does not take long to weasel out information on them. They are based in Canada of course they trade in the US. Look at the BBB reviews they have such a bad name there is a warning triangle aginst them telling you not to do buisness with this company . They have paid companies doing their reviews again look on FB and you will see numerous complaints. Their angle appears to be they want you to cancel and then the deduct a minimum of $200 per passenger to cancel, so guees what it is a win win for them.
I contacted China Eastern who told be that Justfly is not telling the true story, they are more than happy to accomodate us but they tell me for some reason Justfly is manipulating ,misleading and misrepresenting their customer.
Try phone them ! being put on hold for half an hour each time you initiate contact, this is standard practice I was on for over two hours being transfered from Fillipino to Fillipino and eventualy had to hang up , funnily enough Ashley found me very quickly when I reported them to the US Department of Transportation to give me her resolution agreement, again cancel or pay three nights in a hotel in NY at my expense.
Ok Justfly explain to me why I have to cancel an entire round the world trip due to the fact you cannot get us home from Le Gaurdia to For Myres with three weeks left before our trip. Bothe China Easteren and Delta said no problem but Justfly stated "not possible"
I would hope in the future there is a class action lawsuit against this entity , they do not want to offer travel alternatives they want to screw the traveler out of money and destroy family reunions this has been made very clear by Ashley their legal advisor