JustHost.com Held my Email accounts hostage Burlington MS
Three years ago I signed up for web hosting and email hosting through Ehost, On August 13, 2018 My email stopped functioning. I spent a total of 12 hours calling the company that purchased the consumers from the now defunct ehost company. Finley, after over 10 calls to the company Just Host, I was informed in order to get my emails back up and running I would need to pay a total of 469.00. I explained to Cameron, the supervisor, that I have already paid for a three year term with my original domain host, Ehost. He then informed me he would get back t me, which he never did. I called again and spoke to a gentleman by the name of AJ, he was much more receptive then the other 15 people I had already spoken to today.
He explained that my term of three years had expired on July 1, 2018, according to the billing department, I would need to at least pay for a month of hosting for a total of 16.99. He advised me that this would allow me to begin receiving emails again. I told him my concern, is that know one had the respect to contact me via email, and tell me that the acquired ehost and I need to renew my subscription. I have n=been without emails for over 48 hours, this is affecting my business. I don't understand how a company can take over a company and not inform the subscribers. Also I feel like they are holing my emails hostage to extort money from me and other consumers. PLEASE HELP
2 Updates & Rebuttals
FSC
LA,California,
United States
Really you sound like an idiot
#3Author of original report
Wed, August 15, 2018
It is common knowledge, you can not make retroactive changes without letting your subcribers know. Also, If I paid Uhost for a three year term and it has only been two years, they must honor that agreement. And finally, eventhough they migrated all of Uhost data and subscribers you dont hold hostage someones business emails, and mark up the fees by 1000%, this is called unfair business practices.
Chaiya
Virginia,United States
Hmm...
#3Consumer Comment
Wed, August 15, 2018
Even though I agreed with you that the company should have let you know in advance about the expiration, I still see that it is not really a rip off. It is a part of your responsibility to know when the due date is because you signed up for. It is a subscription type of service. What you need to do is to pay them in order to retrieve what you need. Also, you should start planing to move your domain name and mail service some where else if you don't want to stay with them.