JUSTHOST.COM JUSTHOST.COM is FRAUD! Guarantee agreement on their site is False Glendale California
On May 9, I signed up for service with Justhost.Com.
On my first day with Justhost, I started to learn that most of the statements on their site are false. Please look at this link on their site http://www.justhost.com/guarantees. Within that link, they claim, We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues. This is a FRAUD. All members of their support team I have talked to do not speak good English and cannot help you resolve any issue. They are only there to advise you to send an email, which is usually answered about 6 hours later.
The money back guarantee is a fraud. For cancellation, you have to send them an email, which is not answered days after of your request. I have not yet received my refund or a cancellation confirmation email.
The accredited with Better Business Bureau is new as of 03/23/2009 and I assume their intention for joining was another fraud for new members to trust their site. There are already 10 similar reports of refund FRAUD.
On May 14, my account was suspended and I was asked to sign up for a dedicated server because I have exceeded the 10% usage. I contacted them on the phone to advise them that I was not planning to upgrade and need to remove my files. I was told that I needed to send an email.
I immediately sent them an email and they never replied. Six hours later, I sent them another email to ask for my files so I can cancel my account. No reply. On day two, I sent another email no reply. So far, I have sent them over 8 email with no reply.
Justhost.com is a FRAUD. They get you to sign up, suspend your account, and then force you to upgrade to a dedicated server. Their claim of me exceeding the 10% CPU is false because from my cpanel, I have never exceeded 7% and my site does not have the much traffic.
As of today, they have not confirmed my cancellation request or allowed me to get my files. I think this company is operated outside of the USA but is a reseller of another company like ThePlanet.
Please stay away from this company.
Victor
alpharetta, Georgia
U.S.A.