Complaint Review: Just leather

Date Received:1/19/2005 1:12:06 PM
Primary Complaint Classification: Refund Practices
Secondary Complaint Classification: Delivery Issues
Complaint:

I have puchased this jacket back in dec 11th. 2004. I received on Dec.20th.2004 not only the wrong jacket but i wanted a XXL i received a L. I have contacted this company numerous times by phone as i have the records from my sprint phone bill. The company has given me the run around since i got the wrong jacket. I notified them of the mistake and they told me they would 2nd day air the right jacket to me as it was a christmas present.

That never happened. I called and emailed them to cancel this order on the 23rd. They said at that time the refund will be there as soon as they receive the jacket. I told them I want this to be returned and want to know how to do it.They said they would have ups pick it upwell nothing hapened.

I called on the 28th of dec.They told me they would send a ups pick up out that day. well that never happened. I talked to them again on the 30th trying to get this jacket picked up and do it thier way and waited till the 6th of january for this pick up. I grew tired of waiting and called on the 6th and asked for a account number so i could ship this to them and have a tracking number so i could have proof it arrived. True I chose to send this 2nd day air rather than ground.

This has been going on since the 20th of dec. and I have been very patient with this company. And even though i have sent it 2nd day air rather than ground I should receive a full refund of $82.94. there own policy returns will be refunded up to 2 weeks from the returned date of jan. 6th 2004 11:37 am.per UPS Tracking number F0489456177. I know that technically they received the jacket and two weeks is tomorrow however This has been going on for so long I was hoping you could get my full refund as i feel i am more the entitled to that.

Thank You very much and at the least maybe put some kind of warning out for other consumers as i would not wish this experience on anybody. Thanks Again for your time. John T. McKee Please contact me at xx. was paid for with my visa card
Desired Settlement: Refund
Settlement Explanation:
I want my full refund of 82.94. Thank You
Customer Service Rep: Mr.matthew ,
Product or Service: Leather Jacket
Model Number:
Account Number:
Order Number: 2758
Salesperson: Mr.Matthew
Payment Made: Yes
Purchase Price: 8294
Disputed Amount:
Payment Method: Credit
Purchase Date: 12/11/2004
Problem Date: 12/20/2004
Complaint Dates: 12/20/2004,12/23/2004,1/6/2004

The bureau that will handle your complaint is:
BBB of New Jersey
1700 Whitehorse Hamilton Square, Ste. D-5
Trenton,NJ 08690 -3596
Email: info@trenton.bbb.org
URL: www.trenton.bbb.org
Phone: (609)588-0808
Fax: (609)588-0546
Copyright 2004 Council of Better Business Bureaus, Inc. All rights reserved. To report problems with this service, please visit our contact form.

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John
green bay, Wisconsin
U.S.A.

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