Complaint Review: JustOurShoes.com

I bought $1,462.50 in shoes from JustOurShoes.com and received one pair that was damaged/defective, one pair I found at $225 less elsewhere (in the same style/color/size), yet JOS refused to honor their proclaimed "Best Price Guarantee" (deceptive/misleading advertising there), and another pair that didn't fit.  After sending back 3 pairs of boots (with proof of delivery for each), Just Our Shoes continues to refuse me a refund, even after I've spent over $43 on insured large package returns with $500 insurance coverage.

I have contacted the store on numerous occasions with my many issues, which have not at all been resolved to my satisfaction. I contacted the store on Oct. 15th, Oct. 17th. Oct. 19th, Oct. 20th, Oct. 21st, Oct. 22nd, Oct. 24th, Nov. 2nd and Nov. 3rd of 2015 without success in obtaining my requested refund.  And the latest communication by the store's "Customer Service Manager" (Matt - no last name given) resulted in him calling me "a raving lunatic!"

This business is not only highly unethical in its business practices, but they even admitted to "capturing online customers' IP addresses" so that they can hold customers' feet to the fire to adhere to the store's ridiculous, confusing, and highly unusual return and exchange policies. They consider a purchase made using a coupon code as being "on sale" - when that is not how any other business operates that I've ever encountered.

They require customers to obtain a Return Authorization # FROM THEM before even being able to ship back any  shoes (at the customer's expense) or they will refuse the package.  And then if you do get an RA #, you have to get the package in their hands within a short time period, so you have to pay for expedited shipping, insurance, and proof of delivery - since they are so untrustworthy.  Once they received the packages, they will only give me a store credit gift card just so I'd have to order and return more unsatisfactory shoes.

Their "store policies" are ludicrous and full of "gotchas" for the consumer, which is why they (admittedly) capture the customer's IP address so they can use the justification of, "By clicking 'Submit' on your order, you were accepting our store policies."  I have sent shoes back and followed their rules doing an exchange on what they call "sale priced" (Coupon Code used) shoes, and they charged me FULL PRICE for the new shoes on the exchange without applying my coupon code. 

After being called a "raving lunatic" by the store's Customer Service Manager, I decided that this matter needed to be documented in a formal way and empower entities who can do something about this shady business who is defrauding its customers.  I know I'm not the only one - there are others who have posted very similar reviews online, such as Yelp, about this company. Consumers need to be made aware of this company's "gotcha" tactics to take advantage of its customers.