Complaint Review: Juvia's Place

I originally heard about this company from a YouTube Makeup Artist. I decided to try their product. I ordered two eye palettes on November 14th & received shipping confirmation on November 16th.

After several days passed & I saw no movement with the shipper, I reached out to Juvia's Place on November 27th. I received a response from a representative named Daphney & she stated that I needed to address the issue with the shipper. I spoke to a rep at FedEx and she confirmed that "because the package hasn't shown any update in 10 business days, it's most likely lost". They recommended that I speak with the shipping company.

I emailed again on November 28th and Daphney told me that I needed to file a claim with FedEx. However, I spoke with FedEx and they told me that because of the shipping method used, only Juvias Place could file the claim. I reached out to Juvias Place to have the claimed completed and... I never received a response. I emailed again & yet again, but still... nothing.

I visited their Facebook & Instagram pages - asking for assistance & instead of a response? I was BLOCKED. I am a first time buyer & I had been more than willing to have another shipment sent out. I only wanted the items that I'd paid for. Because they cut off all forms of communication, I had to file a dispute with my bank. Save yourself the headache... Do NOT do business with Juvias Place.