Kabam Kabam not delevering on promises of ingame content; horrible Customer Service Internet
On 17 November 2013 Kabam offered a deal via in game message wherein persons who purchased gems (in game currency) for Kingdoms of Camelot would receive a throne room card (in game item). I purchased the requisite amount of gems to receive the Robin the Courageous card. Kabam does list a 7-10 period for some of these items to be received, and at the 7day mark I submitted a trouble ticket via the Kabam.com web site. Since them i have recontacted them for the status of my trouble ticket only to be brushed off by their support team. It has now been over two weeks since I made the purchase and I received the gems, however I have not received the additional goods promised by Kabam, nor a satisfactory response as to time frame this item will be received. I am requesting a refund, but, would be just as happy just recieveing the item that was promised. Many others have recieved similar treatment and Kabam has become renown for their lack of pay out and poor customer service.
3 Updates & Rebuttals
Sad-Panda
Alabama,They finally payed out
#4Author of original report
Tue, December 17, 2013
It took several weeks, and a few nasty messages to kabam, but they finally payed out. Cest la Vie
Sad-Panda
Other,Here is the email chain from Kabam
#4Author of original report
Thu, December 12, 2013
Have not recieved a purchase based prize - 01628482 [ ref:_00D301HgIt._500a0buzy1:ref ]
Thank you for contacting Kabam Billing Support.
Based on your query, our Game Support Team will be better equipped to assist you with this issue. We have moved this case to their queue to ensure that this matter receives appropriate attention. A Game Agent will be with you shortly. Thank you for your patience in the meantime.
Regards,
Thomas
Billing Specialist
Kingdoms of Camelot
Thank you for contacting Kingdoms of Camelot Support in regards to your missing items.
I apologize for any inconvenience this has caused, as a fellow gamer I completely understand any frustration you've had due to this.
I apologize for the delay in response as we have been experiencing an overflow in correspondence lately. We have been doing our best to get back to each and every one as soon as possible. Your patience is very much appreciated.
I have informed our game team of your missing items and the information regarding this occurrence, and any issues found will be corrected as swiftly as possible. Unfortunately, I do not have the ability to allocate items such as this to your account. We apologize for any inconvenience this occurrence may have caused for you.
Due to this we will be unable to add these items to your account at this time, but we thank you for understanding and patience in this matter.
Thank you for playing Kingdoms of Camelot! If you have any further issues, please feel free to open a new ticket, and we will be more than happy to assist you further,
Regards,
Kingdoms of Camelot Support
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Thank you again for taking the time to write in to us!
We apologize for any inconvenience this occurrence may have caused for you, and we appreciate your patience and understanding in this matter. We can confirm that this information has been forwarded to our Game Team for consideration and any issues found will be corrected as swiftly as possible. Thank you again for taking the time to bring this matter to our attention.
If you encounter any issues within the game, please feel more than free to write in to us again and we will be happy to assist you.
Thank you for playing Kingdoms of Camelot!
Kingdoms of Camelot Support
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Update please? You guys claim to be swamped but you have found plenty of time to set up and run at least a dozen additional promotions since The one in question here. Maybe if I dumped more money into your game Id actually get y trouble ticket resolved.
Thank you for contacting us. Unfortunately, this case has been closed.
If your problem has not been resolved, please submit a new case and we will reply as soon as we can.
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Sad-Panda
Other,Third attempt to resolve this issue
#4Author of original report
Thu, December 12, 2013
I have submitted what is now the third troube tick for this issue to Kabam via their web portal.