Complaint Review: Kabbage.Com

Aside from the truth of most of the negative reviews on SiteJabber something absolutely horrendous about Kabbage.com needs to be made clear. You will not be able to update/edit or most importantly remove your personal information without their permission!!!!!

Any merchant account bank account that you no longer use you must submit a REQUEST to have YOUR information updated or removed!!! This is a MAJOR RED FLAG and is NOT standard practice. Any company that holds your information hostage from you and orders you around about how it will be used is not worthy of your support. Not even their reps have the authority to edit your account.

Do you understand? THEY HAVE TO GET PERMISSION FROM THEIR SUPERIORS IN ORDER TO REMOVE Y O U R INFORMATION.

I borrowed $2k from them and the interest was insane I paid it off super fast then my limit was dropped to 0. How do you successfully borrow $2k then get $0 next? It's a ridiculous predatory automated system.

Their customer service reps are even worse. They are very rude and pretend that there is something wrong with you for not accepting how they do business.

Yet another example, I tried to remove my bank account to add another one because I no longer use the old one and they said sorry but you're going to have to add the other first then ask us for permission to remove the old one!!! I tried adding it but the system had an error at the end and said someone would contact me which no one ever did. The system was having a problem with the account and routing numbers of my credit union which was a large bank. They use only 6 digits for account numbers so I added the necessary prefix numbers the bank told me about and it went through otherwise it kept saying you need 7 to about 18 digits. The second time I tried with only 6 numbers it didn't say that and immediately went through and connected. Then while it said connected it wasn't linked because they said there is a problem with the numbers. How is it added but not linked!??

Long story short instead of deleting now the new account too so I can try again they said sorry nope we own your personal information now and we won't remove it. All you can do is send us 3 months of bank statements and a color voided check!!!

Here is the exact ignorant rude message so you can see for yourself:

Hello,

Thank you for your patience, our business team has INSISTED in order to clear the verification error message for the account ending *0002. Please provide the following documents:
3 months of bank statements
colored voided check

warm regards,

Babra M.
Part of the Kabbage Team
888-986-8263

Does this sound like a company you want to do business with? I'm filing a complant with the BBB and SiteJabber next. If we don't stand up together against companies that abuse our personal information one day this will be the new standard. Never ever accept these kinds of intrusive abusive companies.