Complaint Review: Kanes Furniture

My wife and I bought a dinning room set from Kanes in Ocala.  We paid cash and our sales person was very nice and friendly.

We chose to pick up our order the following Saturday rather then pay the $119.00 delivery fee.. On The Friday before we received call from the store advising us our order was in but missing one of the four chairs. We live 92 miles from the Ocala store. The cuatomer service manager, name unnown, told me that had I paid them to deliver the goods we would not have tomake thesecond trip.

This error was theirs not mine. Making two trips is costly and time consuming as well. There was no excuse other then Sorry but things happen. Not one bit of effort was made to satify a customer. The CS, was a jerk, and had no feeling toward our problem. The only words were, You can get your money back in 7 to 10 Days form their cooperate or wait for a week to pick up the entire order or make two trips.

This manager had no feeling and no concerns toward a CASH paying customer at all. This happened June 16,2017 at approximately 3PM. His position was no better then :To Bad" This issue was not our fault nor did we load their truck or make the mistake. It was theirs.

Needless to say I will make every effort to bad mouth Kanes from this day forward. The sales staff Donna Black was great but the management team of Kanes needs to be replaced. Having been in the service industry for 30 years Iwould NEVER have such people working that had no concern for the protection of the customers. He needs to be replaced.

Bottom line......... I will never buy from Kanes again and do everything within my power to promote this poor customer service. I would never loose a cash paying customer overthe delivery of one chair. To bad