Complaint Review: Kaplan

I called Kaplan because I wanted to learn about option to start school. I was about six months to my due date and was not sure if I should start with them or wait until after my daughter was born. at this point it the advisor told me to start and he could give me a 30 day medical leave. I went and head and started my college. I had redo paperwork 12 times for Working by fax. I was on the Dean's list because I was a great student for them. I have any conversations with advisor via e-mail and I have them now.

 30 days before my due date I informed them that I will be taking medical leave within the next two weeks. He said I had two days to the end of my class and finish out the class and he would be a medical. After my child I called Kaplan to start my classes back advisor he told me my account or were delinquent. He informed you that I cannot start college back. I asked why he stated that there were paperwork issues. He's getting a hold of me with in the next two weeks. I did
receive an e-mail from him a week later stating that I did not ANYTHING BUT I CANNOT RETURN BACK TO SCHOOL. I was really mad but I figured since I didn't own anything I could to start somewhere else.

 I went on to another University have been with them for over a year now. I received a phone call from a collection
agency tonight he stated that he was trying to get over $8000 from the four classes that I took with Kaplan. I explained the situation and I shocked when told me it was nothing that we haven't heard before. He told me to call Kaplan and
he was note the account. I called Kaplan right away and they told me that they never advisor by the e-mail  and phone
number that I have. They also informed me of my balance that was due today.

 I am really upset because I have more than one e-mail and phone numbers for advisor and financial counselors from Kaplan that I worked with. At this point I do not know what to do and would advise no one to go to Kaplan.

Some of the many emails:

Dear Student:

Congratulations on being a future Kaplan University Graduate!!  I am your Student Manager and work very closely with your Admissions Advisor.One of my responsibilities to you is to make sure you are fully prepared to begin your classes.I hope you are as excited to start your classes as we are to have you as part of the Kaplan family.  I will be going through your enrollment file making sure that all the required documents are in so that you will have a smooth transition into Kaplan University. Kymberly,

Congratulations on doing very well thus far with Kaplan University .  As a result, you are eligible to apply for the Accelerated Scholarship Award.  The award is granted to students who take 15 or more credits and maintain a 3.0 GPA. 
The scholarship provides students with a 25% discount off of one 5 or 6 credit course.  While it may sound small
initially, it can save you a significant amount of money in the long run as long as you continue to meet the requirements. 

Since the scholarship is only 25% off of one course, please make sure you also speak with financial aid to make sure they can cover the rest of the amount for the additional course.

I am proud to announce that you have earned a place on the President's List for your outstanding accomplishments last term.

Congratulations on utilizing your talent to reach this important milestone.  Your now on the Presidents List!

Thank you Miss  for notfiying use of your medical leave. You had a 4.0 in the last class. We look forward to more class with you in the future. I hope your brith of you baby goes great. Please contact me after your medical leave.

Thank you