Kaplan University Changing form U-Verse to Direct and the price was supposed to be $142.95 monthly. Forest Hill TX Texas
When I call AT&T to change my bundle package from U-Verse to Direct in March, I told the agent that I am disabled and on a fixed income and their prices are too high. The agent told me about a two-year plan with Direct TV where I could get the Ultimate package for $85.00 monthly, the Internet $32.00, Promotional telephone $9.99, Wiring $6.00, and Support Plus $15.00. I also asked to have my due date be on the 4th of each month. Installation was done on March 10th between 9 am and 10 am. I also received a $85.92 dollar credit.
Since I have had this new plan I have not received the bill of $147.99 which at first I was quoted a price of $142.99. My bill has been the following: April $145.95, May $113.77 (minus Direct TV), June $67.91 (minus Direct TV), July $163.18, August $263.72, September $203.86. I have called and talked with agents and have been on the telephone for three hours and they still have not gotten this problem resolved. Each time I mention what I was quoted back in March and what I paid to have my dates change to the 4th of each month some how the records do not magically appear.
I told them that I have been with the company every since AT&T was the long distance carrier for Southwestern Bell. I believe in being committed and I have probably been with this company more than some of the agents are old. TXU changed their name from Texas Electric and Lone Star Gas change to Atmos no one does not want to people to be committed anymore. I feel like that I have been taken advantage of and this needs to stop.
I hope that something can be done because I should not have to make a choice each month whether to buy food, pay for my medical expenses, or pay AT&T. Thank you for reading this and I hope that something can be done about this.