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kaplan university kaplan online college FAFSA, no student refund check, wrong amount , Internet
I began going to Kaplan university in the 5th month of 2012-this college messed up my FAFSA during my first term. They are confused, can not figure out how to get the right amount of student refund money sent to the student and covers up their mistakes with a million different lies. Now on 6/14/2012 once again this college has lied about my refund check, told me a millon stories and I am including a on going chat I have had with them about this.Welcome to Kaplan University. You are now chatting with 'Betrice '
Betrice : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?
jessica: Hi> I am still not seeing the pell grant being paid, and supposedly it was supposed to be expedited by the ombudsman last night as well as my stipend check
Betrice : Hi Jessica, can I have your last name and last 4digits of your ss# please
jessica: Bell.7395
Betrice : Thanks
Betrice : Ok, please give me a moment to review your file regarding your questions.
Betrice : Jessica, the request for the Ombudsman to review your account was submitted yesterday so please allow 72hrs for them to review your account
jessica: No.I spoke to her yesterday, and she reviewed it and removed the extra fund I was supposed to get. She also said I would know something by today
jessica: All she was waiting on was a answer from her supervisor
Betrice : ok, the file is still in a pending status. She could possibly still be waiting for an answer from her supervisor. If you have her direct information you can contact her direct for a reply.
Betrice : Unfortunately nothing has changed in your account as of this morning
jessica: Yeah I see that. All I know is they better get this taken care of. I have sent in a complaint against this college to the BBB yesterday
jessica: I have heard so many lame excuses, lies and confusement from here its not funny
Betrice : Jessica, the Ombudsman is doing the best they can to resolve your issue. Please allow them to followup with you as soon as they can
jessica: good cop out. yyet them know I am contacting the attorney general and providing them with the chat I had from yesterday with Garret. I am not going to keep pllaying games with this college
jessica: Have the so called ombudsman email me today. If I do not here from her today before the end of the day, I am going to begin a law suit
Betrice : ok,Do you have any other questions today?
Betrice :
jessica: Yeah I do. I want to talk with the highest supervisor on chat
jessica: I am not going to waste my cell phone on them
Betrice : Unfortunately we don't have a supervisor for chat but I will forward this transcript to my manager for review and forward to Cateria Powell the ombudsman handling your account
jessica: Good. When they contact me, they need to do it by email. Not phone.
kiuy*'''''''////2557-4675-my student i dNINA-316-771-5260-
local disability-877-512-3855-cora/jenni
Please wait for a Financial Aid operator to respond.
Welcome to Kaplan University. You are now chatting with 'Garrick '
Garrick : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?
jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad
jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told
Garrick : Ok, please give me a moment to review your file regarding your questions.
jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term
Garrick : I'll need your last name please, as well as you date of birh
jessica: Bell 10/25/1962
Garrick : Thank you, give me a moment please
Garrick : Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school
jessica: no, it does not
jessica: that was months ago
jessica: it overlapped with the first term
jessica: ok lets do this, : just tell me when my 657 will be sent,
Garrick : One moment
Garrick : That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.
Garrick : She is working to get that $657 for you.
jessica: Wait, now your telling me that I received my 657?
jessica: when did this happen?
Garrick : It shows as sent on 4/26. You need to contact your Ombudsman again for further details.
jessica: no, now I copy this , and I send it to my attorney. And the bbb
Please wait for a Financial Aid operator to respond.
Welcome to Kaplan University. You are now chatting with 'Garrick '
Garrick : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?
jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad
jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told
Garrick : Ok, please give me a moment to review your file regarding your questions.
jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term
Garrick : I'll need your last name please, as well as you date of birh
jessica: Bell 10/25/19**
Garrick : Thank you, give me a moment please
Garrick : Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school
jessica: no, it does not
jessica: that was months ago
jessica: it overlapped with the first term
jessica: ok lets do this, : just tell me when my 657 will be sent,
Garrick : One moment
Garrick : That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.
Garrick : She is working to get that $657 for you.
jessica: Wait, now your telling me that I received my 657?
jessica: when did this happen?
Garrick : It shows as sent on 4/26. You need to contact your Ombudsman again for further details.
jessica: no, now I copy this , and I send it to my attorney. And the bbb
jessica: got it all. thank you
jessica: this is the friggin 7th month, what is wrong with you people?
Garrick : I recommend staying in contact with the Ombudsman she will work to get everything resolved for you.
jessica: Its this loan I am talking about, not last term, jeeze
jessica: you people are so idiotic
Garrick : Correct, we understand that. We needed to adjust the amount of the loan due to how you were packaged at your previous school and the funds you received from that school.
jessica: Look at this friggin term, holy cow!!!!!!
jessica: \no
jessica: WHERE IS MY LOAN FOR THIS MONTH111111
jessica: THIS MONTH, NOT LAST TERM, HOW IN THE WORLD CAN YOU BE CONFUSED?
jessica: THIS MONTH HAS NOTHING TO DO WITH LAST TERM
Garrick : Ms your loans for this period have paid, and your pell grant is in a ready to pay status
jessica: NO IT HAS NOT
Garrick : for this term
jessica: NO IT HAS NOT
jessica: i HAVE NOT RECEIVED ONE PENNY
Garrick : are you referring to the loans paying to your account, or you receiving a educational expense check?
jessica: OH MY LORD!!! i AM AND HAVE BEEN TALKING ABOUT THE FRIGGIN STIPEND CHECK FOR THIS MONTH NOT LAST TERM
Garrick : then refer to it as a stipend check not a loan
jessica: MY APOLOGISE FOR CONFUSING PEOPLE WHO ARE SUPPOSED TO KNOW WHAT THEY ARE DOING
Garrick : Okay, so your loans have been received from Direct Loans, we are waiting on your Pell Grant to be received, it's in a ready to pay status now. Once that pays to the account it will create the credit that is needed to issue the stipend check to you.
jessica: AND THAT AMOUNT IS WHAT
Garrick : Your account has a balanced owed of $730, the pell grant is for $1388. That will create the credit needed.
jessica: WHAT CREDII
jessica: OH, SO ALL I OWE IS 730? GOOD THEN WHEN I WITHDRAWL YOU WILL OWE ME MONEY AND I WILL OWE YOU NOTHING.,
jessica: PERFECT
Garrick : Maybe owe was the wrong term.
jessica: NO IT WAS NOT
Garrick : It's remainder of the tuition that has not been covered yet
jessica: AND IT WILL BE ALL THAT YOUR COLLEGE WILL EVER GET
jessica: I WILL NOT BE STAYING HERE
jessica: SO NOWLETS GO TO THE IMPORTANT PART, HOW MUCH IS THIS STIPEND CHECK FOR
Garrick : 657
jessica: BULLSH*T
Garrick : 657
jessica: BULLSH*T
jessica: IT IS 2045
jessica: DO YOU SEE THAT?
jessica: ALL OF THIS HAS BEEN CUT AND PASTED, IT IS NOW ON ITS WAY TO THE BBB
As of today I still have not resolved this problem or received my money