Complaint Review: Kaplan University

I just dropped out of kaplan online college. I have fought since 5/30/2012 to get my stripen check. It took repeted calls, and many on going chats (here is one that I had with a confused employee of Kaplan) to get my check.

After spending days calling a millions numbers I got my check as of 6/15/2012

Welcome to Kaplan University. You are now chatting with 'Betrice '

Betrice : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?

jessica: Hi> I am still not seeing the pell grant being paid, and supposedly it was supposed to be expedited by the ombudsman last night as well as my stipend check

Betrice : Hi Jessica, can I have your last name and last 4digits of your ss# please

jessica: Bell.(ss removed by me)

Betrice : Thanks

Betrice : Ok, please give me a moment to review your file regarding your questions.

Betrice : Jessica, the request for the Ombudsman to review your account was submitted yesterday so please allow 72hrs for them to review your account

jessica: No.I spoke to her yesterday, and she reviewed it and removed the extra fund I was supposed to get. She also said I would know something by today

jessica: All she was waiting on was a answer from her supervisor

Betrice : ok, the file is still in a pending status. She could possibly still be waiting for an answer from her supervisor. If you have her direct information you can contact her direct for a reply.

Betrice : Unfortunately nothing has changed in your account as of this morning

jessica: Yeah I see that. All I know is they better get this taken care of. I have sent in a complaint against this college to the BBB yesterday

jessica: I have heard so many lame excuses, lies and confusement from here its not funny

Betrice : Jessica, the Ombudsman is doing the best they can to resolve your issue. Please allow them to followup with you as soon as they can

jessica: good cop out. yyet them know I am contacting the attorney general and providing them with the chat I had from yesterday with Garret. I am not going to keep pllaying games with this college

jessica: Have the so called ombudsman email me today. If I do not here from her today before the end of the day, I am going to begin a law suit

Betrice : ok,Do you have any other questions today?

Betrice :

jessica: Yeah I do. I want to talk with the highest supervisor on chat

jessica: I am not going to waste my cell phone on them

Betrice : Unfortunately we don't have a supervisor for chat but I will forward this transcript to my manager for review and forward to Cateria Powell the ombudsman handling your account

jessica: Good. When they contact me, they need to do it by email. Not phone.

here is a 2nd one

Please wait for a Financial Aid operator to respond.

Welcome to Kaplan University. You are now chatting with 'Garrick '

Garrick : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?

jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad

jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told

Garrick : Ok, please give me a moment to review your file regarding your questions.

jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term

Garrick : I'll need your last name please, as well as you date of birh

jessica: Bell removed by me

Garrick : Thank you, give me a moment please

Garrick : Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school

jessica: no, it does not

jessica: that was months ago

jessica: it overlapped with the first term

jessica: ok lets do this, : just tell me when my 657 will be sent,

Garrick : One moment

Garrick : That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.

Garrick : She is working to get that $657 for you.

jessica: Wait, now your telling me that I received my 657?

jessica: when did this happen?

Garrick : It shows as sent on 4/26. You need to contact your Ombudsman again for further details.

jessica: no, now I copy this , and I send it to my attorney. And the bbb

Please wait for a Financial Aid operator to respond.

Welcome to Kaplan University. You are now chatting with 'Garrick '

Garrick : Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?

jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad

jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told

Garrick : Ok, please give me a moment to review your file regarding your questions.

jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term

Garrick : I'll need your last name please, as well as you date of birh

jessica:

Garrick : Thank you, give me a moment please

Garrick : Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school

jessica: no, it does not

jessica: that was months ago

jessica: it overlapped with the first term

jessica: ok lets do this, : just tell me when my 657 will be sent,

Garrick : One moment

Garrick : That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.

Garrick : She is working to get that $657 for you.

jessica: Wait, now your telling me that I received my 657?

jessica: when did this happen?

Garrick : It shows as sent on 4/26. You need to contact your Ombudsman again for further details.

jessica: no, now I copy this , and I send it to my attorney. And the bbb

jessica: got it all. thank you

jessica: this is the friggin 7th month, what is wrong with you people?

Garrick : I recommend staying in contact with the Ombudsman she will work to get everything resolved for you.

jessica: Its this loan I am talking about, not last term, jeeze

jessica: you people are so idiotic

Garrick : Correct, we understand that. We needed to adjust the amount of the loan due to how you were packaged at your previous school and the funds you received from that school.

jessica: Look at this friggin term, holy cow!!!!!!

jessica: \nonononononnononononononnono

jessica: WHERE IS MY LOAN FOR THIS MONTH111111

jessica: THIS MONTH, NOT LAST TERM, HOW IN THE WORLD CAN YOU BE CONFUSED?

jessica: THIS MONTH HAS NOTHING TO DO WITH LAST TERM

Garrick : Ms your loans for this period have paid, and your pell grant is in a ready to pay status

jessica: NO IT HAS NOT

Garrick : for this term

jessica: NO IT HAS NOT

jessica: i HAVE NOT RECEIVED ONE PENNY

Garrick : are you referring to the loans paying to your account, or you receiving a educational expense check?

jessica: OH MY LORD!!!!!!! i AM AND HAVE BEEN TALKING ABOUT THE FRIGGIN STIPEND CHECK FOR THIS MONTH NOT LAST TERM

Garrick : then refer to it as a stipend check not a loan

jessica: MY APOLOGISE FOR CONFUSING PEOPLE WHO ARE SUPPOSED TO KNOW WHAT THEY ARE DOING

Garrick : Okay, so your loans have been received from Direct Loans, we are waiting on your Pell Grant to be received, it's in a ready to pay status now. Once that pays to the account it will create the credit that is needed to issue the stipend check to you.

jessica: AND THAT AMOUNT IS WHAT

Garrick : Your account has a balanced owed of $730, the pell grant is for $1388. That will create the credit needed.

jessica: WHAT CREDII

jessica: OH, SO ALL I OWE IS 730? GOOD THEN WHEN I WITHDRAWL YOU WILL OWE ME MONEY AND I WILL OWE YOU NOTHING.,

jessica: PERFECT

Garrick : Maybe owe was the wrong term.

jessica: NO IT WAS NOT

Garrick : It's remainder of the tuition that has not been covered yet

jessica: AND IT WILL BE ALL THAT YOUR COLLEGE WILL EVER GET

jessica: I WILL NOT BE STAYING HERE

jessica: SO NOWLETS GO TO THE IMPORTANT PART, HOW MUCH IS THIS STIPEND CHECK FOR

Garrick : 657

jessica: BULLS**T

Garrick : 657

jessica: BULLS**T

jessica: IT IS 2045

jessica: DO YOU SEE THAT?

jessica: ALL OF THIS HAS BEEN CUT AND PASTED, IT IS NOW ON ITS WAY TO THE BBB