Complaint Review: Kaplan University- Online

This week would have been the last week of my 2nd ten week term with Kaplan University as an online student. First term went really smoothly. One of the things that, unfortuantely, drew me to Kaplan was their claim for hands-on support while I was furthering my education. BS. I had an "educational advisor" who called and emailed me at least twice a week the first two-three weeks. Debra Kaufteil was her name. Nice lady, but never capable of giving me a straight answer to any of my questions regarding Kaplan's policies, tuition, etc... In fact, I have never recieved a straight, informative answer from ANYONE who worked for Kaplan. Eventually, Debra stopped contacting me altogether. Then, a gentleman by the name of

Scott Williams began responding to my questions/concerns, even reached out to me proactively a couple of times regarding any issues that arose. Also, can I just say, it takes forever for this for profit school to release their death grip on $300 left over after being raped on tuition. $4,000 for ten credit hours from an institution whose credits wont transfer out of 9 times out of 10. First term comes to an end. Both classes passed, no big deal. Enter second term, not one single word from an "educational advisor". Spoke with Scott Williams maybe twice at the very beginning of the term. Almost right off the bat we have a legitimate family medical emergency regarding one of my children. Of course, I immediately

fell behind. I was in very clear, concise contact with both of my professors. Neither of which gave a rat's a*s about my personal life/situations, or gave me a straight answer about what work I could make up/ complete. Less than a week ago I hear from someone named Deeana. Surprise! I have a new "educational advisor"! Apparently Debra and Scott have different jobs and have for a while. Boy, wouldnt it have been nice to know that 6-8 weeks ago? Fast forward a little bit, I am submitting make-up work out the a*s. Went to my online campus to attend a seminar this evening, only to recieve an error message when I tried to open my class. I am no tech genius by any means, but I do have extensive experience in

troubleshooting and technical support. Especially MAC. Unable to log in to my seminar, and now losing even more points, I attempt the chat online with tech support. Low and behold, she has no freaking clue about a d**n thing tech related. In fact, she initially argued with me about clearing my browser history and allowing pop-ups in my preferences/settings. She no more than sends that and then says "Oh, youve been dropped for not attending classes for 22 days. I will tell you, I was logged into my classroom and submitting college algebra until 2 am last night, and logged in and submitting work less than 6 hours before this incident began to play out. When I explained this to her, she has nothing to say except "Call your

educational advisor tomorrow". Way to take ownership. I asked her why no one thought to notify me. She responded with "well, you should have got an email". Well. I get email on my phone, tablet, and laptop, and let me tell you I did not recieve anything at all from Kaplan. Let alone something saying "by the way, youve been kicked out and given two F's!!". This has been my absolute worst experience with a school, ever. Walk away, heck just run. Do not let your dreams of pursuing a better education drag you into the cess pool known as Kaplan University.