Kaplan University ripoff Fraudulent Charges Boca Raton Florida
My enrollment with Kaplan University online began with Summer 2004. I applied for and was awarded financial aid to cover all my educational expenses. Each quarter I was reminded that I must review and renew my financial aid application by a given date, or be denied registration for that quarter.
Each quarter I spoke with Kaplan financial aid personnel to verify that my submitted application was complete and that I was cleared to register for classes. I also verified my eligibility with my then current advisor whose approval I needed prior to enrollment in classes.
At that time, Kaplan online was conducting its classes by Eastern Standard Time which, with my documented disability and living on the West Coast, made it extremely difficult for me to meet course deadlines. My advisor referred me to the "Student Success Office" to which I submitted the required documentation and request for accomodation.
Although a letter from this Office was e-mailed to instructors with a copy to me which I have retained, my requested accomodations, including extra time allowed for submissions, were not acknowledged by my instructors. My completed class assignments were graded above average in quality. However after points for late submission were deducted, my grades were failing.
Ineligible to continue, I left Kaplan in March 2005. I began paying the company that assumed my loan in October 2006 ($13,000). Shortly afterwards, Kaplan began badgering me to pay them an outstanding amount of $1,960. They claim that they "advanced" me this amount for my final quarter.
How could this be, since they would not have allowed me to enroll in any classes without accepting my latest financial aid paperwork as complete! Kaplan claimed to have held my financial aid paperwork until after my disenrollment, so the claimed amount could not be included in my federal student loan total.
Kaplan told me that they would not accept payments and that I needed to pay the total amount immediately or take out a loan somewhere to pay it off in payments to the loan company. Kaplan has now assigned "my debt" to a collection agency, Pinnacle Financial Group.
I do not believe this is a just debt. I am disputing its validity and am ready to participate in a class action suit if necessary with others who have been unjustly treated by Kaplan University.
Barbara
Salinas, California
U.S.A.
2 Updates & Rebuttals
Janet
Hillsboro,Ohio,
U.S.A.
Shut-up
#3Consumer Comment
Tue, February 27, 2007
Mark,
I am sorry that Kaplan was great to you but in our case this has been a nightmare. You need to take a step back and say maybe this could be happening. I have had and attorney review my paperwork and guess what!! NEWS FLASH!!! They are ripping me off. This is not because we are all so dumb that we cannot read the paperwork. We are being scammed. I am glad that Kaplan did not get you. But for the rest of us, they did. I ask that you please stop saying we need to reread our documents. You don't know what your talking about. So you continue believing that Kaplan is great, while half of America think they are a scam. Good Luck, Mark
Mark
Lauderhil,Florida,
U.S.A.
Check your documents again
#3Consumer Comment
Sun, February 11, 2007
You should first check your Student Aid Report issued to you by the department of Education.(www.fafsa.ed.gov) Check where it says view and print my student aid report. You will want to look for your EFC code. Anything above 0 would mean that you would of had out of pocket expenses each month to Kaplan. That might be the amount that they are stating that you owe.
Even with an EFC of 0 you still might have a monthly out of pocket expense for 50-100 a month. If you went to classes for more then 12 months it would be that amount.
Thought this might help and explain it.