Complaint Review: Kaplan University

I attended Kaplan University online for 2 semesters. I had to drop out due to income problems and health isssues.

I paid them in full with the last bill they sent me. $786.00.

4 months latter they sendme a bill for $75.00. I wrote them and told them that I paid them off. I heard nothing. Now 2 months later they send me a bill for $95.00.

This time I recieved an email stating that I owed this money.

I wrote back and told the person that I paid in full. He sent me this:
This is considered a refusal to pay and like I stated, your ledger balance clearly states that you did not pay the full balance owed and that is not a Kaplan error and nor did we add to your balance any charges. Please make sure to post the ledger balance that clearly shows you did not pay the balance owed to us and you refused to take the responsibility to pay us.From: Cinda Wilson [mailto:cinda.wilson@insightbb.com]
Sent: Friday, September 19, 2008 5:21 PM
To: Student Accounts
Subject: Re: RE: RE: Past Due Account with Kaplan University

Okay then why did it go from $75.00 to $95. if you are not adding charges? This is BS! Send it to collections! I don't care and believe me I will post this school on the internet and blogs to keep innocent people away from you thieves!

----- Original Message -----
From: Student Accounts
Date: Friday, September 19, 2008 16:17
Subject: RE: RE: Past Due Account with Kaplan University
To: Cinda

> As clearly shown to you in the Balance Summary I sent to you,
> you never paid the balance in FULL and there has been no
> additional charges made on your account from the last payment
> received. The account will be sent to an outside collections
> agency in less than two weeks, please submit payment immediately
> to avoid this showing as a bad debt 7-10 years on your credit bureau.
>
> [cid:image001.jpg@01C91A72.CFC57CF0]
> Scott Thorne
> Student Accounts Team Lead
> 6301 Kaplan University Avenue
> Fort Lauderdale, FL 33309
> Tel: 1-800-817-8272 Ext 92004333
> Fax: 954-515-3500
> sthorne@kaplan.edu
> www.kaplan.edu
> ________________________________
> From: Cinda [mailto:cinda.
> Sent: Thursday, September 18, 2008 3:59 PM
> To: Student Accounts
> Subject: Re: RE: Past Due Account with Kaplan University
>
> I had paid the balance given me in FULL! Why are you adding charges?!
>
> ----- Original Message -----
> From: Student Accounts
> Date: Thursday, September 18, 2008 15:52
> Subject: RE: Past Due Account with Kaplan University
> To: Cinda Wilson
>
> > CINDA ,
> >
> > I've included your balance ledger summary, showing there
> > is a balance unpaid of $95.22 and it's currently 104 days past
> > due and goes to collections at 120 days past due.
> >
> > Tran #
> >
> > Date
> >
> > Check#
> >
> > Ref#
> >
> > Code
> >
> > Description
> >
> > Charges
> >
> > Payments
> >
> > Balance
> >
> > A/Y
> >
> > Term
> >
> > Campus
> >
> > User
> >
> > 1
> >
> > 11/26/2007
> >
> >
> >
> > DEPOSIT
> >
> >
> >
> > 1269895
> >
> >
> >
> > $95.00
> >
> > ($95.00)
> >
> > 0
> >
> > 0705A
> >
> > 042
> >
> > NMULLINGS
> >
> > 2
> >
> > 12/13/2007
> >
> >
> >
> > AUTO-121307
> >
> > TUIT
> >
> > Tuition
> >
> > $1,600.00
> >
> >
> >
> > $1,505.00
> >
> > 0
> >
> > 0705A
> >
> > 042
> >
> > MSNYDER
> >
> > 3
> >
> > 12/13/2007
> >
> >
> >
> > AUTO-121307
> >
> > TUIT
> >
> > Tuition
> >
> > $1,600.00
> >
> >
> >
> > $3,105.00
> >
> > 0
> >
> > 0705A
> >
> > 042
> >
> > MSNYDER
> >
> > 4
> >
> > 12/19/2007
> >
> > 360671
> >
> > FA 360671
> >
> >
> >
> > Federal Family Subsidized - Distance 200
> >
> >
> >
> > $1,168.00
> >
> > $1,937.00
> >
> > 1
> >
> > 0705A
> >
> > 042
> >
> > GWHYTE
> >
> > 5
> >
> > 12/19/2007
> >
> > 360671
> >
> > FA 360671
> >
> >
> >
> > Federal Family Unsubsidized - Distance 2
> >
> >
> >
> > $1,334.00
> >
> > $603.00
> >
> > 1
> >
> > 0705A
> >
> > 042
> >
> > GWHYTE
> >
> > 6
> >
> > 12/28/2007
> >
> >
> >
> > Batch:12/28/2007
> >
> > TECHFEES
> >
> > Technology Fees
> >
> > $100.00
> >
> >
> >
> > $703.00
> >
> > 0
> >
> > 0705A
> >
> > 042
> >
> > MSNYDER
> >
> > 7
> >
> > 1/2/2008
> >
> >
> >
> > 1343844/12-31-07
> >
> >
> >
> > Student Payment 2007-08
> >
> >
> >
> > $100.00
> >
> > $603.00
> >
> > 1
> >
> > 0705A
> >
> > 042
> >
> > NMULLINGS
> >
> > 8
> >
> > 1/31/2008
> >
> >
> >
> > 1409554/1-31-08
> >
> >
> >
> > Student Payment 2007-08
> >
> >
> >
> > $100.00
> >
> > $503.00
> >
> > 1
> >
> > 0705A
> >
> > 042
> >
> > NMULLINGS
> >
> > 9
> >
> > 2/11/2008
> >
> >
> >
> > 1429018/2-8-08
> >
> >
> >
> > Student Payment 2007-08
> >
> >
> >
> > $195.00
> >
> > $308.00
> >
> > 1
> >
> > 0705A
> >
> > 042
> >
> > NMULLINGS
> >
> > 10
> >
> > 2/28/2008
> >
> >
> >
> > AUTO-022808
> >
> > TUIT
> >
> > Course: Principles of Nutrition
> >
> > $1,600.00
> >
> >
> >
> > $1,908.00
> >
> > 0
> >
> > 0801A
> >
> > 042
> >
> > MSNYDER
> >
> > 11
> >
> > 2/28/2008
> >
> >
> >
> > AUTO-022808
> >
> > TUIT
> >
> > Course: Developmental Psychology
> >
> > $1,920.00
> >
> >
> >
> > $3,828.00
> >
> > 0
> >
> > 0801A
> >
> > 042
> >
> > MSNYDER
> >
> > 12
> >
> > 2/28/2008
> >
> >
> >
> > Batch:2/28/2008
> >
> > TECHFEES
> >
> > Technology Fees
> >
> > $100.00
> >
> >
> >
> > $3,928.00
> >
> > 0
> >
> > 0801A
> >
> > 042
> >
> > MSNYDER
> >
> > 13
> >
> > 2/29/2008
> >
> > 378211
> >
> > FA 378211
> >
> >
> >
> > Federal Family Subsidized - Distance 200
> >
> >
> >
> > $1,166.00
> >
> > $2,762.00
> >
> > 1
> >
> > 0801A
> >
> > 042
> >
> > TLAWHORN
> >
> > 14
> >
> > 2/29/2008
> >
> > 378211
> >
> > FA 378211
> >
> >
> >
> > Federal Family Unsubsidized - Distance 2
> >
> >
> >
> > $1,333.00
> >
> > $1,429.00
> >
> > 1
> >
> > 0801A
> >
> > 042
> >
> > TLAWHORN
> >
> > 15
> >
> > 3/6/2008
> >
> >
> >
> > Batch:3/6/2008
> >
> > TECHFEES
> >
> > Technology Fees
> >
> > $100.00
> >
> >
> >
> > $1,529.00
> >
> > 0
> >
> > 0801A
> >
> > 042
> >
> > MSNYDER
> >
> > 16
> >
> > 3/6/2008
> >
> >
> >
> > Batch:3/6/2008
> >
> > TECHFEES
> >
> > Technology Fees
> >
> > ($100.00)
> >
> >
> >
> > $1,429.00
> >
> > 0
> >
> > 0801A
> >
> > 042
> >
> > MSNYDER
> >
> > 17
> >
> > 4/7/2008
> >
> >
> >
> > 1555012/04-07-08
> >
> >
> >
> > Student Payment 2007-08
> >
> >
> >
> > $757.52
> >
> > $671.48
> >
> > 1
> >
> > 0705A
> >
> > 042
> >
> > SQUANT
> >
> > 18
> >
> > 6/9/2008
> >
> > 1527
> >
> > 6/4/08
> >
> >
> >
> > Student Payment
> >
> >
> >
> > $576.26
> >
> > $95.22
> >
> > 1
> >
> > 0801A
> >
> > 042
> >
> > KTOWNSEND
> >
> >
> >
> > Thank you,
> >
> >
> >
> > [cid:image001.jpg@01C919A6.52E402F0]
> > Scott Thorne
> > Student Accounts Team Lead
> > 6301 Kaplan University Avenue
> > Fort Lauderdale, FL 33309
> > Tel: 1-800-817-8272 Ext 92004333
> > Fax: 954-515-3500
> > sthorne@kaplan.edu
> > www.kaplan.edu
> > ________________________________
> > From: Cinda
> > Sent: Tuesday, August 05, 2008 7:11 AM
> > To: Travis Bailey
> > Subject: Re: Past Due Account with Kaplan University
> >
> > Dear Mr Bailey,
> > I paid my account in full 2 months
> ago. I
> > sent Kaplan a check.
> > Thank You,
> > Cinda Wilson
> >
> > ----- Original Message -----
> > From: Travis Bailey
> > Date: Tuesday, August 5, 2008 4:16
> > Subject: Past Due Account with Kaplan University
> > To: cinda
> >
> > > Dear Cinda
> > >
> > > Our records indicate that your account is currently past
> > > due. We believe you want to make timely payments and
> > > understand how financial situations or unexpected circumstances
> > > may be affecting your ability to make those payments.
> > >
> > > We welcome the opportunity to discuss your situation further.
> > > Our Student Accounts department is open Monday thru Friday from
> > > 8 AM until 9 PM EST. Please contact the Student Accounts
> > > department at 800-817-8272 option 2, option 1 and an agent will
> > > be available to assist you in making your payment.
> > > If you wish to make a payment online you can do so from your
> > > desktop by following the Make a Payment Tab which will link you
> > > to our online payment center.
> > >
> > > Your prompt response to this e-mail is appreciated.
> > >
> > > Sincerely,
> > >
> > > Student Accounts Department
> > > Kaplan University
> > >
> > >
> > >
> >
>
I think is a threat!Something needs to be done with this College! I have read many complaints about the same thing. I am at war now!

Cinda
henryville,In.
Scott Thorne
Student Accounts Team Lead

6301 Kaplan University Avenue

Fort Lauderdale, FL 33309

Tel: 1-800-817-8272 Ext 92004333

Fax: 954-515-3500

sthorne@kaplan.edu

www.kaplan.edu


-------------------------------

Lostpoet
Henryville, Indiana
U.S.A.